IT Infrastructure Project Leader (Japanese Bilingual)
About The Position
・Job Title: IT Infrastructure Project Leader (Japanese Bilingual) ・Client: Japanese IT Company ・Working Location: New York NY ・Working style: Hybrid (2 days in-office required) ・Employment Type: Full-time/ Exempt ・Salary: 70-100K / per year ・Benefit: Full benefit(Health Insurance, 401 Match) ・Visa Support: N/A ・Working Hours: 9:00 AM – 5:30 PM (1-hour lunch) ・Language: English (Fluent), Japanese (Conversational Level) ▶︎Key Responsibilities: • Deliver a high level of direct IT infrastructure customer support while assisting project execution under the guidance of a Project Manager • Promote excellent customer service, ensure effective response times, and provide expert insights into support issues • Enforce quality of service guidelines and maintain overall customer satisfaction • Travel to data centers or client sites for on-site technical work • Support infrastructure projects in collaboration with Project Managers and external vendors • Troubleshoot infrastructure issues with distributors and manufacturers • Analyze incident trends and propose preventive solutions and process improvements • Investigate suspected security events and vulnerabilities in coordination with PSOC and CSIRT teams ▶︎ The right candidate will possess: • Strong analytical mindset and sound judgment • Continuous focus on quality, efficiency, and service improvement • Strong organizational skills and commitment to high-quality work • Ability to handle difficult interpersonal situations related to support issues • Ability to execute under management direction while collaborating with internal teams and users • Excellent written and verbal communication skills in English ▶︎ Required Qualifications & Skills: • Design and implementation experience in: - Cloud Solutions (AWS, Microsoft 365) - Virtualization (vSphere, Hyper-V) - Virtual Desktop - Windows Server (Active Directory, Entra ID, Intune, Exchange) - Unix Server (Redhat, SMTP server) - Authentication Infrastructure (SSO, Entra ID, Okta) • Strong operation and troubleshooting skills in: - Monitoring tools (AWS CloudWatch, SolarWinds) - Active Directory, GPO - Authentication and Access Privilege - Security tools (SES, Defender, Cybereason, Deep Security) • Experience working with stakeholders on support-related issues • Basic Japanese language skills (required for communication with Tokyo HQ) ▶︎Certifications (Preferred): • AWS • Microsoft 365 • Security certifications • ITIL • PMP
Requirements
- Design and implementation experience in: - Cloud Solutions (AWS, Microsoft 365) - Virtualization (vSphere, Hyper-V) - Virtual Desktop - Windows Server (Active Directory, Entra ID, Intune, Exchange) - Unix Server (Redhat, SMTP server) - Authentication Infrastructure (SSO, Entra ID, Okta)
- Strong operation and troubleshooting skills in: - Monitoring tools (AWS CloudWatch, SolarWinds) - Active Directory, GPO - Authentication and Access Privilege - Security tools (SES, Defender, Cybereason, Deep Security)
- Experience working with stakeholders on support-related issues
- Basic Japanese language skills (required for communication with Tokyo HQ)
- Strong analytical mindset and sound judgment
- Continuous focus on quality, efficiency, and service improvement
- Strong organizational skills and commitment to high-quality work
- Ability to handle difficult interpersonal situations related to support issues
- Ability to execute under management direction while collaborating with internal teams and users
- Excellent written and verbal communication skills in English
Nice To Haves
- AWS
- Microsoft 365
- Security certifications
- ITIL
- PMP
Responsibilities
- Deliver a high level of direct IT infrastructure customer support while assisting project execution under the guidance of a Project Manager
- Promote excellent customer service, ensure effective response times, and provide expert insights into support issues
- Enforce quality of service guidelines and maintain overall customer satisfaction
- Travel to data centers or client sites for on-site technical work
- Support infrastructure projects in collaboration with Project Managers and external vendors
- Troubleshoot infrastructure issues with distributors and manufacturers
- Analyze incident trends and propose preventive solutions and process improvements
- Investigate suspected security events and vulnerabilities in coordination with PSOC and CSIRT teams
Benefits
- Health Insurance
- 401 Match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
