IT Infrastructure & Operations Lead

UBE Corporation America Inc.•Teaneck Township, NJ

39d

About The Position

UBE Corporation America Inc. is seeking a highly motivated and experienced IT Infrastructure and Operations Lead to oversee enterprise computing, telecommunications, and end-user support services for our U.S. operations. This role is critical to maintaining robust, secure, and high-performing IT infrastructure services in a dynamic and compliance-driven environment.

Requirements

Bachelor’s degree in computer science, Information Systems, or a related technical field (Master’s preferred).
8+ years of progressive experience in IT infrastructure, operations.
Hands-on experience with server and network infrastructure, ITIL-based service management, and project delivery.
Strong knowledge of cybersecurity practices, infrastructure lifecycle management, vendor management, IT procurement, contract lifecycle, and vendor governance.
Excellent communication and leadership skills, with the ability to engage both technical teams and business stakeholders.
Experience supporting multi-site manufacturing operations.

Nice To Haves

Experience integrating infrastructure support during site expansions or new plant activations.
Understanding of manufacturing plant operational requirements and industrial IT compliance (e.g., cybersecurity, data protection).
Prior experience coordinating with cross-functional teams.
Bi-lingual capabilities with English + Spanish or Japanese.

Responsibilities

Oversee enterprise computing services, including server infrastructure, storage, and Cloud operations.
Manage telecommunications services across voice, data, mobile, and videoconferencing platforms.
Monitor and address infrastructure risks, capacity issues, and performance gaps; lead modernization and remediation projects as needed.
Direct the delivery of help desk, local IT support, PC lifecycle management, software configurations, and printing services.
Organize and manage the service delivery organization, including coordination of third-party vendors and regional teams for 1st and 2nd level support.
Supervise the IT ticketing process, driving continuous improvement, and maintaining high service levels.
Ensure implementation and ongoing management of IT security controls aligned with corporate policies and industry best practices.
Collaborate with global security teams to align local infrastructure with security and compliance standards.
Lead business change requests and infrastructure projects, ensuring alignment with enterprise processes and standards.
Provide technical leadership and solutions to support requested changes and evolving business needs.
Act as Project Manager for infrastructure transformation initiatives, delivering on time, scope, and budget.
Work with the IT Director in preparing the IT strategy, managing the IT budget, and controlling infrastructure-related expenditures.
Align IT infrastructure and architecture standards across UBE’s U.S. operations with corporate and global policies.
Collaborate with global IT teams (UIS/UBE) to ensure consistency and integration of local systems with the enterprise IT architecture.
Lead IT procurement processes and manage vendor contracts to ensure cost-effective, timely, and high-quality delivery of infrastructure services.