IT Infrastructure Engineering Manager (Network & Systems)

Lyft•San Francisco, CA

42d•Hybrid

About The Position

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We believe that our people are our greatest asset, and the technology that supports them is crucial to our success. Within Corporate Engineering, IT, Privacy and Security teams, we're focused on partnering with our business customers and stakeholders to elevate their impact to game-changing status. Our strategic initiatives, formulated through our customer-obsession culture, deliver the technology they need to increase their velocity and impact. We are seeking an experienced IT Engineering Manager to lead our critical Network Engineering and Systems Engineering teams. This role is pivotal in building and running the highly scalable, reliable, and secure infrastructure that powers Lyft's corporate environment. We are looking for a strategic people leader first and foremost, someone who excels at developing teams, cultivating psychological safety, and fostering a culture of trust and measured innovation. If you are a candidate who has the vision of what could be, who has the ability to cultivate relationships, and has a belief in driving impact, then you may be the ideal person for this position. We are committed to building a diverse and inclusive team and encourage applications from candidates of all backgrounds.

Requirements

8+ years of experience in IT infrastructure, network engineering, or systems engineering
3+ years in a direct people management role, with a proven track record of building, developing, and retaining high-performing, inclusive engineering teams
An empathetic leader style and a deep, demonstrated commitment to fostering psychological safety, trust, and a positive, service-oriented team culture
Demonstrated experience building and scaling repeatable processes and automation for engineering teams
Strong, proven skills in incident management, root cause analysis, and running a blameless post-mortem culture
Strong business acumen with the ability to identify strategic needs and translate complex technical concepts into business impact
Broad technical understanding of core infrastructure concepts, including corporate networking (WiFi, switches, servers), and systems engineering (e.g., identity management/Okta, MDM/JAMF, Google Workspace, Slack, Atlassian)
Champion AI and automation initiatives across the enterprise, identifying opportunities to leverage generative AI for process optimization and implementing solutions and a commitment to continuous improvement and pursuit of excellence
Demonstrated ability to manage large-scale budgets with responsibility for both capital expenditures and operational expenses included but not limited to internet service providers, SaaS providers, and network and infra providers

Responsibilities

Lead, mentor, and develop two core infrastructure teams: Network Engineering and Systems Engineering, fostering a strong culture of collaboration, operational excellence, and inclusivity
Develop and implement a long-term strategic roadmap for network and systems infrastructure, aligning with business objectives and ensuring scalability, reliability, and security
Build, refine, and champion scalable, repeatable engineering processes to increase team velocity, ensure service reliability, and reduce operational load
Own and continuously improve the incident management process for corporate infrastructure, ensuring rapid resolution and fostering a culture of blameless post-mortems and continuous learning
Cultivate a team environment rooted in psychological safety and trust, empowering team members to collaborate openly and take measured risks for innovation
Partner cross-functionally with Security, Privacy, IT Operations, and business stakeholders to ensure seamless program delivery and alignment on technical strategy
Drive operational excellence initiatives, including infrastructure optimization, automation, performance monitoring, and disaster recovery planning
Manage technology vendors, program budgets, and contract negotiations, optimizing resource allocation across the portfolio

Benefits

Great medical, dental, and vision insurance options with additional programs available when enrolled
Mental health benefits
Family building benefits
Child care and pet benefits
401(k) plan to help save for your future
In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Subsidized commuter benefits
Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

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