IT Infrastructure and Support Manager - Hybrid Role

TRIGO Global Quality Solutions•Normal, IL

10d•Hybrid

About The Position

The IT Infrastructure and Support Manager, leads all IT operations and systems for the Americas region (US, Canada, Mexico, and Brazil). This hands-on leadership role merges regional IT strategy with daily system administration, infrastructure engineering, and senior-level support to ensure the stability, security, and scalability of IT services. The position requires close partnership with the global corporate IT leadership (based in France) to align regional activities with global strategy. This role is also key to supporting TRIGO's Quality Management System (QMS), corporate standards, and continuous improvement programs. May Report to EVP, TRIGO Americas / Group Digital and IT Officer

Requirements

Azure Expertise: Proven experience leading an Azure migration; deep expertise in designing, deploying, and managing Azure infrastructure (Azure Policy, RBAC, Defender for Cloud, Monitor, ASR).
Hybrid Infrastructure: Deep understanding of traditional on-premises infrastructure (Windows Server, Active Directory, Virtualization) and its integration with Azure.
Networking & Security: Strong technical background in network administration (IP, VPN, LAN/WAN), telecom, and core IT security principles.
Proficiency in English.
Minimum 7 years of progressive, hands-on IT operations or infrastructure management experience, ideally within a multi-site or service organization
Proven leadership in managing technical teams, vendors, and enterprise-level systems
Demonstrated experience both leading and serving as a key technical contributor on IT projects, from requirements gathering through to delivery and reporting
Bachelor's Degree in Information Technology, Computer Engineering, or related field
Global team spirit
Team player
Caring for people
Open-minded
Reactive
Resilient to pressure
Rigorous
Client oriented
Reliable & trustworthy
Flexible
Initiative
Autonomous
Innovative
Daring

Nice To Haves

Certification such as "Microsoft Certified: Azure Solutions Architect Expert" is highly preferred.

Responsibilities

Partner with executive leadership to define the regional IT roadmap
Lead and supervise all regional IT infrastructure projects, developing progress reports, requirements documentation, and presentations
Collaborate with Finance, Operations, and Sales to enable cross-functional digital solutions
Provide data integration and analytics support
Represent IT in management reviews, ensuring alignment between technology and corporate strategy
Oversee and actively participate in the management and troubleshooting of all network operations, inter-office connectivity, and secure remote access (VPN)
Maintain and optimize physical and virtual servers, databases, and hosting environments
Ensure regular data backups, business continuity, and disaster recovery readiness
Evaluate emerging technologies and cloud solutions to enhance efficiency and scalability
Conduct regular audits of local infrastructure, IT contracts, and organization to ensure alignment with Group IT standards.
Lead the hands-on implementation, configuration, and management of cybersecurity tools and threat-detection systems
Manage user access controls, onboarding/offboarding processes, and system privileges
Ensure compliance with corporate and legal standards (e.g., GDPR, data protection)
Develop, test, and maintain Business Continuity and Disaster Recovery plans
Optimize IT assets, vendor relationships, and budgets to maximize value and control costs:
Manage procurement, deployment, and lifecycle of hardware and software assets and licenses
Lead vendor negotiations and manage service contracts and provider performance
Prepare and manage the annual IT budget; report on expenses, KPIs, and ROI
Lead and mentor the IT helpdesk team, directing service operations, monitoring SLAs, and acting as the final point of technical escalation.
Develop internal documentation, user guides, and training to improve technology adoption
Promote a culture of safety, collaboration, and continuous improvement
Any other duties as assigned