IT Infrastructure and Support Analyst

Safeguard Medical

1d • $60,000

About The Position

We’re on the lookout for a passionate IT Infrastructure and Support Analyst to join our team in Hereford. This isn’t just a job—it’s a chance to be part of something bigger. At Safeguard Medical, every role plays a part in our mission to preserve life and deliver excellence across the globe. As a IT Infrastructure and Support Analyst, you’ll be right at the heart of our mission to preserve life. Every decision, every action, every idea you bring to the table helps responders around the world save lives when it matters most.

Requirements

• You thrive in a team and bring a positive, can-do attitude to everything you do
• You’re passionate about helping others and want to be part of something that truly matters in emergency medicine
• You have a bachelor’s degree in Information Technology, Computer Science, or related field or equivalent work experience.
• Customer First perspective
• Minimum 5 years of experience in IT infrastructure and support.
• Strong expertise in Microsoft 365, Azure AD, and endpoint management.
• Solid understanding of Windows Server environments and basic networking.
• Experience with Cisco Meraki, Intune, PowerShell scripting, and patch management tools.
• Strong troubleshooting skills in Windows 10 & 11 and Microsoft 365
• Ability to remain calm in tense situations
• A strong self-initiative type attitude
• Networking knowledge, including DNS, DHCP, TCP/IP, and VPN
• Excellent problem-solving and customer service skills
• Self-motivated and eager to take ownership of technical challenges
• Understanding of cybersecurity best practices
• Ability to prioritize and manage multiple tasks efficiently

Responsibilities

• Administration and management of IT support tickets within SLA targets
• Work with third-party vendors and IT Partners to resolve complex technical issues.
• Facilitate coordination, scheduling and hosting of vendors for onsite implementation or support efforts.
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Intune MDM.
• Support and expand Azure cloud infrastructure, including virtual machines and Active Directory.
• Manage user identities, access controls, and automation tasks using PowerShell.
• Ensure optimal performance, security, and reliability of cloud-based services.
• Provide Level 2 support for Windows 10/11, Microsoft 365 applications, and endpoint devices. Occasionally assist with Level 1 support tasks.
• Diagnose and resolve hardware issues, manage device lifecycle, and coordinate repairs.
• Support onboarding/offboarding processes including access provisioning and device setup.
• Maintain and troubleshoot Windows Server environments. Apply updates, manage roles and features, and ensure system reliability.
• Ensure all systems and applications are regularly updated and patched in line with security and operational standards. Monitor update compliance and address any issues related to patch deployment.
• Provide basic support for LAN/WAN infrastructure and VPN connectivity. Monitor and maintain network security protocols, including Cisco Meraki firewalls.
• Assist with training staff members on new/upgraded software changes
• Research new technologies as directed by management
• Lead and coordinate IT projects from planning through execution. Collaborate with internal IT teams, external partners, and vendors to ensure successful delivery.
• Manage project timelines, resources, budgets, and stakeholder communication across global initiatives.
• Maintain technical documentation, user guides, and troubleshooting procedures. Ensure compliance with IT security policies and data protection standards.
• Provide oversight of off-site backups
• Provide management with regular updates regarding IT initiatives or capabilities that will impact users
• Assist with offsite visits to satellite offices when necessary
• Oversite of current CCTV systems to monitor site security
• Adherence to data protection policies, IT security standards, and confidentiality agreements, ensuring compliance with organizational and legal requirements.

Benefits

• Competitive pay & performance bonus – because your impact deserves recognition
• Government-backed pension scheme – with a 5% employer contribution to help secure your future
• Generous holiday allowance – time to recharge and enjoy life outside of work
• Employee Assistance Program (EAP) – confidential support when you need it most
• Comprehensive insurance packages – peace of mind for you and your loved ones
• Tuition reimbursement & referral programs – invest in your growth and help us grow too

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees