CT USA MRY - IT Infrastructure Analyst
About The Position
Main Responsibilities Help Desk: Provide daily user support. Support Office 365. Support Microsoft Windows. Maintain computers. Infrastructure: Maintain local IT infrastructure in compliance with Continental standards. Ensure general IT environment health. Coordinate external service providers and IT vendors. IT Projects: Support areas in IT projects, contacting providers and preparing the project, including investment description, providers, etc. Support IT management in preparing the IT budget for infrastructure. Manage, develop, and execute internal projects. Network: Manage passive IT infrastructure. Support the network team at the location. Data Center: Manage the data center. ShopFloor: Provide level 1 support for ShopFloor.
Requirements
- BS degree in Information Technology, Computer Science, Software Engineering, or related areas.
- More than 2 years of experience working in any Information Technology area.
- Experience in IT support functions.
- Proven experience with incident management.
- Experience in IT infrastructure.
- Internal IT audit experience.
- At least 2 years of experience working in an ITSM-oriented environment.
- Good communication skills, ability to work in teams, and project management skills.
Nice To Haves
- Standards & Rules: IT Governance (advanced)
- Process: Process Management & Process analysis (basic)
- Service Management (advanced)
- Project Management (basic)
Responsibilities
- Provide daily user support
- Support Office 365
- Support Microsoft Windows
- Maintain computers
- Maintain local IT infrastructure in compliance with Continental standards
- Ensure general IT environment health
- Coordinate external service providers and IT vendors
- Support areas in IT projects, contacting providers and preparing the project, including investment description, providers, etc.
- Support IT management in preparing the IT budget for infrastructure
- Manage, develop, and execute internal projects
- Manage passive IT infrastructure
- Support the network team at the location
- Manage the data center
- Provide level 1 support for ShopFloor
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
