IT Infrastructure Analyst Intern
About The Position
Business Unit: IT Infrastructure & Operations Our primary focus is on supporting our organization's IT infrastructure and IT Services, ensuring that everyone has secure access to our IT systems. Additionally, we monitor that the IT Systems are running smoothly and efficiently. We are dedicated to providing secure access to all IT systems, making sure that users can connect safely and without any hassle. We troubleshoot issues, manage and maintain IT Hardware and Software and deploy solutions to Infrastructure needs. You will be a part of a dynamic team, supporting the following tasks: Digital Workplace Innovation - Intern Assignments Big Picture : Help transform Carpenter's digital workplace by improving data quality, IT self-service, and proactive support using automation and AI Contribute real, production ready solutions that enhance employee experience, efficiency, and reliability Assignments : Conduct a data quality audit of phone numbers in Workday, identifying gaps, risks, and improvement opportunities Deliver a concise insights summary with governance and automation recommendations Research and develop AI assisted IT FAQs to improve employee and contractor self service Use AI tools to analyze trends, draft content, and optimize knowledge searchability Identify high impact IT topics and create short, easy to follow how to videos Leverage AI for script generation, captions, and content summaries Investigate automated detection and awareness of common platform and application issues Explore auto creation of IT tickets for recurring or high impact items
Requirements
- Currently enrolled in a bachelor's degree program majoring in Information Technology
- Minimum 3.0 GPA
- Candidates must have exposure to IT Infrastructure and AI Tools
- Candidates must be proficient in Microsoft Office
- Willing and able to work on-site at our Reading, PA location.
- Applicants MUST be US Citizens or Green Card Holders due to Carpenter's government contracts.
Nice To Haves
- Ideal candidates will be proactive, curious and eager to learn
Responsibilities
- Conduct daily reviews of incident tickets and resolve IT infrastructure issues across network systems (LAN, WAN, WLAN, Telephony).
- Implement automated alarms to proactively identify potential issues.
- Evaluate work requests, provide quotes and approvals, and coordinate scheduling with staff and vendors.
- Develop project plans for medium and large-scale initiatives.
- Ensure hardware and software technologies are maintained at supported standards.
- Conduct a data quality audit of phone numbers in Workday, identifying gaps, risks, and improvement opportunities
- Deliver a concise insights summary with governance and automation recommendations
- Research and develop AI assisted IT FAQs to improve employee and contractor self service
- Use AI tools to analyze trends, draft content, and optimize knowledge searchability
- Identify high impact IT topics and create short, easy to follow how to videos
- Leverage AI for script generation, captions, and content summaries
- Investigate automated detection and awareness of common platform and application issues
- Explore auto creation of IT tickets for recurring or high impact items
Benefits
- Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.
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What This Job Offers
Career Level
Intern
Number of Employees
1,001-5,000 employees
