Summer 2026 IT Infrastructure Intern

Hybrid or Remote • Hastings, MI

1d • Hybrid

About The Position

Build Real-World IT Experience That Matters Spend your summer gaining hands-on experience supporting the technology that keeps a modern insurance company running. Hastings Insurance’s Summer 2026 IT Infrastructure Internship is designed for students who want practical exposure to enterprise IT operations, end-user support, and infrastructure technologies, including containerization. This is a full-time, paid internship that blends day-to-day IT support with structured learning and a meaningful project you’ll present to the business at the end of the summer. About the Internship Experience: As an IT Infrastructure Intern, you will rotate through multiple areas within Hastings’ IT Infrastructure & Operations division, including the Help Desk, PC Technical Support, and Infrastructure teams. You will be supported by experienced professionals who are invested in helping you build both technical skills and professional confidence. In addition to your daily work, you will: Be assigned a capstone project focused on Hastings’ containerization efforts Present your project findings and recommendations to business and IT leaders Network with interns across other functional areas Gain exposure to how IT supports business operations at an enterprise level This internship is designed to provide a broad foundation for students pursuing careers in IT, infrastructure, or systems operations. IT Infrastructure Internship Overview: Throughout the internship, you will gain exposure to multiple facets of IT operations while developing practical, hands-on skills. Your experience will include end-user support, asset management, documentation, and infrastructure support, with a focused opportunity to learn and apply containerization concepts in a real-world business environment. By the end of the program, you will have a clearer understanding of how enterprise IT teams operate and how technology decisions support the broader organization. Internship Dates, Schedule & Location: Program Dates: May 11, 2026 through July 31, 2026 (12 weeks) Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m. Work Format: Hybrid Interns are expected to work in-office 1–2 days per week at our headquarters in Hastings, Michigan, with the remaining days worked remotely Housing assistance is not provided, so candidates should live in or be able to commute to the Hastings area. What You’ll Do: Assist with answering inbound calls to the Technical Support Desk and create or escalate tickets using Service Desk Plus (SDP) Support end-users by resolving basic incidents and service requests, including equipment replacement and application installation or removal Assist with new hire technology setup and employee office moves Work with Procurement to audit software and hardware assets and ensure proper disposal Help image hardware, maintain inventory, and support cable management and safety audits Update application installation documentation to reflect software updates and process changes Support the Infrastructure team in work related to containerization Learn and apply containerization concepts within an enterprise IT environment

Requirements

• Currently enrolled in a 2- or 4-year undergraduate degree program from an accredited institution
• Majoring in an Information Technology or related field
• Junior- or Senior-level students are preferred
• Minimum cumulative GPA of 2.5 (3.0 or higher within your major is preferred)
• General knowledge of or interest in containerization technologies
• Ability to work onsite at Hastings’ headquarters as needed throughout the internship
• Ability to perform physical tasks such as equipment inventory, cable management audits, and light lifting, reaching, walking, kneeling, or similar activities

Nice To Haves

• Prior customer service experience, through work or internships, is helpful
• Strong written and verbal communication skills

Responsibilities

• Assist with answering inbound calls to the Technical Support Desk and create or escalate tickets using Service Desk Plus (SDP)
• Support end-users by resolving basic incidents and service requests, including equipment replacement and application installation or removal
• Assist with new hire technology setup and employee office moves
• Work with Procurement to audit software and hardware assets and ensure proper disposal
• Help image hardware, maintain inventory, and support cable management and safety audits
• Update application installation documentation to reflect software updates and process changes
• Support the Infrastructure team in work related to containerization
• Learn and apply containerization concepts within an enterprise IT environment

What This Job Offers

• Job Type: Full-time
• Career Level: Intern