IT Helpdesk (4197)

WESTERN VALLEY MEAT COMPANY • Fresno, CA

1d • $22 - $25

About The Position

The IT Helpdesk’s role is supporting day-to-day operations. This includes planning, developing, installing, configuring, maintaining, securing, updating, and optimizing hardware/software. Responsible for end user hardware and software support issues, and support staff training where required. This role will be our closing shift role.

Requirements

• Associates Degree or equivalent combination of education and experience.
• Ability to travel between locations (must clean driving record to be insurable)
• Operate with a customer service approach.
• Demonstrate sound troubleshooting methodology and problem solving.
• Demonstrate quality management in the performance of duties.
• Demonstrate the ability to handle multiple tasks simultaneously.
• Effective oral and written communication skills.
• Ability to work as a team member as well as independently.
• Demonstrate appropriate time management and project planning skills.
• Seek self-development and learning opportunities.
• Strong knowledge of commonly used concepts, practices, and procedures within the field.
• Understanding of basic networking.

Nice To Haves

• A+

Responsibilities

• Provide end user support for all phones, computers, conferencing equipment, and related hardware.
• Monitor email and ticketing queues for proactive self-assignment of tasks and respond in the appropriate manner (phone, email, in person).
• Inform other team members of work status.
• Support office and production floor equipment
• Maintain physical backup inventory
• Document job functions and procedures as necessary.
• other job tasks as assigned by supervisor or/& manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree