IT Helpdesk Technician

Third Street Family Health Services • Mansfield, OH

41d

About The Position

Are you a proactive problem-solver who takes pride in delivering meaningful work that makes a lasting impact? We're looking for a driven and detail-oriented professional to join our team as a IT Helpdesk Technician. At Third Street Family Health, you will provide technical support to employees by triaging tickets, troubleshooting, diagnosing, and resolving hardware, software, and network issues. You will work collaboratively with other health care professionals to ensure the delivery of high-quality, patient-centered care in a supportive and compassionate environment.

Requirements

• Valid driver's license and reliable transportation.
• High school diploma or equivalent.
• 1-2 years' customer Service experience required.

Nice To Haves

• Associate Degree in Information Technology, or related field preferred.

Responsibilities

• Be the first point of contact to help staff with their IT questions (by phone, email, or in person).
• Troubleshoot common computer, software, and network issues, and connect with the IT team when extra support is needed.
• Set up and configure new computers, printers, and other devices for employees.
• Keep systems up to date by installing and maintaining software, operating systems, and security programs.
• Assist employees with account access needs, such as password resets or unlocking accounts.
• Track and document support requests so solutions are easy to follow and repeat in the future.
• Help maintain a safe IT environment by following security guidelines and reporting potential issues.

Benefits

• Your ideas, input, and contributions are valued and recognized.
• Excellent clinical, administrative, and management support.
• Forward-thinking, collaborative, transparent, and inclusive company culture.
• Employee Assistance Program.
• Competitive Medical, Dental, and Vision plans.
• Competitive Market Value Compensation.
• Generous Paid Time Off.
• Tuition assistance.
• Medical, dental and vision insurance
• 403(b) retirement plan with match
• Employer-paid life insurance
• Employer-paid long-term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 101-250 employees