IT Helpdesk Technician, 3rd Shift

TVS Supply Chain Solutions Ltd•Wentzville, MO

41d

About The Position

IT Help Desk Technician - Tier 1, 3rd Shift Provides hardware and software maintenance, training, and consultation, and recommendations about future planning and development of resources. Providing these services effectively and efficiently will ensure maximum access to and implementation of technology services and resources. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Analyze and resolve urgent 1st line support calls when escalated via the Help Desk Perform IT installations, configurations and troubleshoot computer hardware and software in accordance with IT Services standards Communicate with employees regarding the status of their Help Desk tickets Communicate with 3rd party support vendors to resolve issues that that require action from them Create user level training documentation and add solutions to the Service Desk system as needed Install and configure systems, networks, printers, scanners and more Plan and undertake scheduled maintenance upgrades Respond to breakdowns Investigate, diagnose and solve computer software and hardware faults Repair equipment and replace parts Maintain records of software licenses Manage stocks of equipment, consumables and other supplies Provide orientation to new users and train staff about potential uses of existing technology Regular and reliable attendance at work

Requirements

Associate degree in Computer Science, Information Technology, or a related field
2+ years of experience working in a Windows help desk environment
Thorough knowledge of operating systems, networking, hardware, and software
Proficient in Windows 7&10, Microsoft Office, Office 365 a plus
Active Directory and Exchange 2010

Responsibilities

Analyze and resolve urgent 1st line support calls when escalated via the Help Desk
Perform IT installations, configurations and troubleshoot computer hardware and software in accordance with IT Services standards
Communicate with employees regarding the status of their Help Desk tickets
Communicate with 3rd party support vendors to resolve issues that that require action from them
Create user level training documentation and add solutions to the Service Desk system as needed
Install and configure systems, networks, printers, scanners and more
Plan and undertake scheduled maintenance upgrades
Respond to breakdowns
Investigate, diagnose and solve computer software and hardware faults
Repair equipment and replace parts
Maintain records of software licenses
Manage stocks of equipment, consumables and other supplies
Provide orientation to new users and train staff about potential uses of existing technology
Regular and reliable attendance at work