IT Helpdesk Technician
About The Position
The responsibilities for the position include, but are not limited to the operational integrity, confidentiality, and availability of the IT Helpdesk. This will include the support of desktop and laptop computers, software, configurations, and associated peripherals of the organization. This also includes assisting with the support of IT infrastructure such as audio/visual equipment, phones, printers, Wi-Fi, and card access. The ideal candidate must be able to solve user problems and know when and who to call to get a problem fixed if necessary. In addition, they must be able to effectively work independently as well as with others.
Requirements
- 1-3 years of experience in IT or related experience
- Bachelor’s Degree in one of the following areas: Computer Science, Information Technology, Information Systems, and Software Engineering preferred.
- Cisco, CompTIA A+, CompTIA Network, ITIL Foundation, iPhone user, 3+ years’ experience with Windows 10,11, Microsoft Office 365, Anti-virus\Anti-spam solutions, Windows Server. Active Directory GPO preferred, SCCM preferred. Working knowledge of TCP/IP and OSI reference model.
Responsibilities
- Provide helpdesk support to internal and external customers, onsite and remote
- Provide quick and effective assistance with information technology systems
- Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
- Listen attentively to customers’ questions and concerns and offer optimal solutions
- Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
- Represent the Company with professionalism and integrity while helping to advance our company mission
- Must be available to work onsite when requested.
- Must be able to handle multiple phone calls and have excellent communication skills
- Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other resources when necessary to resolve incidents that are beyond the scope of their ability or responsibility; follows up to make sure problems have been resolved.
- Manage, install and deploy desktops, laptops, peripherals and software, with both onsite and remote staff
- Troubleshoot, analyze and provide support for all client hardware and software issues
- Document and maintain inventory of all IT assets and maintenance agreements
- Daily check of all system back-ups and perform restores when needed.
- Manage user accounts, e-mail accounts and file share permissions
- Manage anti-virus and anti-spam solutions
- Assists and train users as required
- Requires a thorough knowledge of computer networking essentials
- Helpdesk/desktop support for employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
