IT Helpdesk Technician II

AVI-SPL, Inc.•Tampa, FL

47d

About The Position

As an IT Helpdesk Technician, you will be responsible for delivering world-class technical support across our global operations. This position will play a key role in diagnosing, documenting, and resolving software, hardware, and network issues, ensuring employees have the tools they need for seamless IT performance. The ideal candidate will excel at troubleshooting, root cause analysis, and providing exceptional customer service, contributing to the success of our IT operations.

Requirements

2-4 years of hands-on IT support experience in a corporate environment.
Strong verbal and written communication skills.
Excellent capability to switch tasks while adapting to changing priorities in a fast-paced environment.
Self-motivated with excellent problem-solving skills.
Exceptional attention to detail and time management skills.
Proficiency in Windows and macOS environments with Microsoft 365 administration experience.
Experience supporting Apple products and specialized hardware.
Knowledge of enterprise-level hardware troubleshooting and maintenance (Dell, Apple).
Familiarity with enterprise applications (e.g., Office 365, Adobe, AutoCAD).
Experience with ITSM platforms (e.g., ServiceNow, Jira), ticketing systems (e.g., Web Helpdesk), and cloud services (e.g., Azure, AWS) are a plus.
Basic experience with CRM and ERP platform administration.

Nice To Haves

High School Diploma or Equivalent (Associate's or bachelor's degree in IT, Computer Science, or a related field preferred).
Strong intermediate-level PC and networking skills (Apple device experience is a plus).
Relevant certifications (Microsoft, A+, Network+) preferred.

Responsibilities

Provide exceptional IT support to global operations through onsite, remote, phone, and ticketing system requests.
Troubleshoot and resolve software, hardware, and networking issues efficiently and effectively.
Collaborate with IT teams to escalate and resolve complex technical challenges.
Perform root cause analysis and ensure issues are resolved quickly and accurately.
Configure, test, and install software applications and hardware to company standards.
Manage IT assets, including workstation setups for new hires and inventory tracking.
Resolve user logon and access issues, ensuring security and smooth operation.
Support remote workers with Virtual Private Network (VPN) and remote desktop solutions.
Support and troubleshoot peripheral devices, including scanners, copiers, and printers.
Provide end-user training on common software and systems to enhance efficiency.
Maintain accurate records in IT systems and ensure documentation is up to date.
Travel to job sites as needed.
Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.