IT Helpdesk Technician - I (52812)
About The Position
Performance Home Medical, established in 1995, is dedicated to enhancing lives through trusted respiratory and sleep therapy solutions. Our concierge-level care ensures every patient receives the support needed to breathe and sleep with comfort and confidence. As our organization continues to expand, we’re excited to welcome a dedicated IT Helpdesk Technician to join our on-site team in Kent, Washington, contributing to our mission of providing reliable and efficient technical support. The Helpdesk Technician plays a key role in providing technical support and ensuring the reliability of IT systems across the organization. This position is responsible for diagnosing and resolving moderately complex hardware, software, and network issues, assisting with system administration tasks, and maintaining smooth day-to-day technology operations to support business continuity and employee productivity.
Requirements
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 2-5 years of IT support or helpdesk experience, preferably in a Windows / Office 365 environment.
- Proficiency with Windows and macOS operating systems.
- Experience managing Active Directory, Microsoft 365, and Exchange Online, Intune.
- Understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN).
- Familiarity with remote support tools (RDP, Screen Connect, etc.).
- Familiar with GPO, Policies.
- Experience using ticketing systems and RMM tools.
- Knowledge of endpoint security (antivirus, encryption, MFA).
- Strong troubleshooting and problem-solving skills.
- Excellent customer service abilities.
- Ability to collaborate across IT functions.
- Organized and able to prioritize tasks effectively.
- Willingness to learn and grow toward higher-level technical roles.
- Read, analyze, and interpret complex documents.
- Respond effectively to sensitive inquiries.
- Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Expert in Microsoft Office (Word, PowerPoint, Outlook, Chrome, Internet Explorer, SharePoint).
Responsibilities
- Respond to and resolve support tickets.
- Troubleshoot and repair desktop, laptop, printer, and mobile device issues.
- Diagnose and resolve software, operating system, and network connectivity problems.
- Support and administer Active Directory / Azure / Entra accounts, group memberships, and password resets.
- Configure and deploy workstations, peripherals, and user profiles.
- Install and update software applications, patches, and drivers.
- Assist with network troubleshooting (LAN/WAN, VPN, Wi-Fi).
- Provide support for Microsoft 365, Exchange, and Teams environments.
- Escalate unresolved or complex issues to system administrators, providing detailed documentation.
- Maintain accurate records in the ticketing system (Service Desk Plus).
- Contribute to the development of knowledge base articles and standard operating procedures (SOPs).
- Collaborate with other IT staff to support system upgrades, rollouts, and migrations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
