IT Helpdesk Support Analyst
About The Position
- Logs incidents and service requests and maintains relevant records - Perform equipment installs and software upgrades, install software and resolve various IT related problems. Equipment includes Laptops and workstation - Perform hands-on fixes at the Laptop and Desktop level, including installing and upgrading software, installing and migrating workstation, configuring systems and applications.- Manage desktop hardware and software deployments - Identify and learn appropriate software and hardware SIMS Infrastructure standards used and supported by the organization - Manage desktop hardware and software deployments. - Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. - Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. - Manage the processing of incoming calls to the Service Desk via telephone, e-mail or Service Portal to ensure courteous, timely, and effective resolution of end user issues - Ensure all infrastructure purchased and configured for SIMs Metals adhere to the SIMS Metals Infrastructure standards. - Proactively research areas of system improvement which could be implemented into the business to improve efficiency, visibility or reduce cost.
Requirements
- Help desk support
- Ticketing system
- Windows 10
- Microsoft office
- Ticket support
Responsibilities
- Logs incidents and service requests and maintains relevant records
- Perform equipment installs and software upgrades
- Install software and resolve various IT related problems
- Perform hands-on fixes at the Laptop and Desktop level, including installing and upgrading software, installing and migrating workstation, configuring systems and applications
- Manage desktop hardware and software deployments
- Identify and learn appropriate software and hardware SIMS Infrastructure standards used and supported by the organization
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
- Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
- Manage the processing of incoming calls to the Service Desk via telephone, e-mail or Service Portal to ensure courteous, timely, and effective resolution of end user issues
- Ensure all infrastructure purchased and configured for SIMs Metals adhere to the SIMS Metals Infrastructure standards
- Proactively research areas of system improvement which could be implemented into the business to improve efficiency, visibility or reduce cost
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
