IT - Helpdesk Student Knowledge Base Editor

St. Olaf Student • Northfield, MN

12d

About The Position

The Knowledge Base Editor will assist with developing and implementing a curation program of IT’s Knowledge Base and Service Catalog. The KB Editor will create and assist with knowledge base content creation related to IT Helpdesk processes, troubleshooting, how-to articles, and other supporting documentation as needed. The KB Editor will be the lead mentor for all of the Technology Consultant Assistants at the IT Helpdesk.

Requirements

• At least 1 year experience, either at St. Olaf IT Helpdesk or other Helpdesk job.
• Attention to detail and excellent organization skills.
• Ability to understand and articulate technical concepts.
• Interpersonal skills (open-minded and attuned to diverse experiences).
• Ability to work well independently and as a team.
• Demonstrate good written and verbal communication skills.
• Strong initiative and reliability.

Responsibilities

• Assist with creating and implementing a knowledge base curation and content creation training program for all Technology Consulting Assistants.
• Track curation progress.
• Create content for a public knowledge base as well as content for an internal knowledge base.
• Edit content created by colleagues.
• Enter all articles into the TeamDynamix Knowledge base.
• Create status reports periodically for the Helpdesk Manager.
• Provide feedback, guidance and support to colleagues.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed