IT Helpdesk Intern

Super.com

1d•Hybrid

About The Position

At Super.com, we’re on a mission to help people save more, earn more, and get more out of life. That goes for both our customers and our team. For our employees, Super.com is more than just a workplace - it’s an opportunity to grow, make an impact, and unlock your full potential. We invest in learning, celebrate bold ideas, and create pathways for career growth. We move fast, think big, and always put people first. Your career should be as rewarding as the work you do, and at Super.com, we’re here to make every day Super. Term: This internship is for the Summer 2026: May 11 to August 21, 2026 What’s it like to intern at Super.com? Interning at Super.com is an exciting chance to dive into the world of tech and startups, work on real projects, and learn a ton along the way. From day one, interns are fully part of the team - contributing to work that actually ships and gets used. It’s a fast-moving yet super supportive environment where you’re encouraged to ask questions, try new things, and grow through hands-on experience. Many interns say it’s the most they’ve learned in such a short time! Even though we’re remote, the culture is fun, collaborative, and well-connected- you’ll be included in team meetings, Slack chats, and social events, so you’ll never feel like you’re doing this alone. About this role This position will work closely with staff to enable success from a technology standpoint while maintaining a secure and controlled environment. This role will be based out of our Toronto office (in person 3-5 days a week) to support user and hardware needs. As one of our IT hires, there is tremendous potential to grow and influence the company’s IT processes.

Requirements

Solution focused with excellent communication skills
Basic technical aptitude and fundamental comprehension of information technology, including but not limited to:
Windows OS
Mac OS
Google Workspace & Office 365
Knowledge of how to diagnose and resolve basic technical issues
Fluency in English
Customer-oriented and cool-tempered
Propensity to work under pressure with a large workload
Has IT, Computer Science or relevant field experience

Responsibilities

Provide L1 support for hardware and software needs through a ticketing system
Resolve issues for team members via slack or in person
Track issues and resolutions
Guide team members through the troubleshooting process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems in service management software
Pass on any feedback or suggestions by team members to the appropriate internal team
Identify and suggest possible improvements on procedures
Assist in management of identity and access management in accordance with established policies and procedures
Identify the optimum solution based on the issue and details provided by team members