IT Helpdesk Intern
About The Position
IT Helpdesk Intern Stadler offers a wide range of international career opportunities. Here you get the chance to expand your potential, take on meaningful responsibilities, and deliver outstanding performance within dedicated teams. We are looking for motivated individuals who want to shape the mobility of tomorrow with us. Are you ready to achieve great things with us? The IT Helpdesk Intern provides first-level technical support to end users across the organization. This role is responsible for troubleshooting hardware and software issues, managing user accounts in Active Directory, resolving service requests through a ticketing system, and delivering professional customer service. The ideal candidate has strong foundational IT knowledge, effective communication skills, and a desire to grow within the IT field.
Requirements
- Associate's degree or coursework in Information Technology, Computer Science, or related field
- 1+ year of helpdesk or technical support experience
- Experience using a ticketing system (e.g., ServiceNow, Jira, Zendesk, Freshservice, etc.)
- Basic understanding of Active Directory (user management, password resets, group membership)
- Foundational knowledge of computer hardware and troubleshooting
- Ability to explain technical concepts to non-technical users
- Basic understanding of Windows operating systems
- Ability to follow documented processes and procedures
- Basic networking knowledge (IP addressing, DNS, DHCP fundamentals)
- Experience with cable management and workstation setup
- Effective verbal and written communication skills
- Reliable, organized, and detail-oriented
- Fluent in English (both verbal and written)
Nice To Haves
- Industry certifications (CompTIA A+, Network+, Microsoft certifications, etc.), is preferred
Responsibilities
- Provide first-line support for hardware, software, and network-related issues
- Troubleshoot desktops, laptops, printers, and peripheral devices
- Create, modify, and disable user accounts in Active Directory
- Reset passwords and manage basic group memberships
- Install and configure operating systems and standard business applications
- Document incidents, requests, and resolutions in the ticketing system
- Escalate complex issues to senior IT staff when necessary
- Assist with workstation setup, moves, and basic cable management
- Maintain organized workspaces and equipment storage areas
- Deliver professional, courteous support to end users
Benefits
- Competitive Pay (plus Profit Sharing potential)
- Low-cost, comprehensive Medical / Dental / Vision / Rx plans
- 401(k) with employer match after 90 days
- Generous Paid Time Off / 9 Paid Holidays / Extended Paid Holiday (Dec. 25 - Jan 1)
- Paid training / Career development
- Tuition and training reimbursement
- Paid maternity and parental leave
- Company-paid life and disability insurance
- Referral bonus program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Intern
Education Level
Associate degree
