IT Helpdesk Intern

Serigraph • West Bend, WI

15d • Onsite

About The Position

Are you pursuing a career in IT and looking for hands-on experience in a dynamic technical environment? Serigraph is seeking an IT Helpdesk Intern to join our Information Systems team. In this role, you’ll support our internal users with technical issues, assist with hardware setups, and help maintain our secure IT environment, all while learning from experienced professionals. This position offers flexible hours to fit your school schedule and the opportunity to contribute meaningfully to real-world IT operations.

Requirements

• Foundational IT support knowledge, including hardware/software troubleshooting and basic networking.
• Currently enrolled in an IT or related degree program (associate or higher), or completing equivalent helpdesk training.

Responsibilities

• Provide end-user support and ensure timely resolution of technical issues.
• Level one support, escalates issues when needed
• Assist with troubleshooting hardware, software, network, printers, and phone problems.
• Assist with installing, configuring, and securing Microsoft Windows systems.
• Support deployment of new computers, peripherals, printers, and equipment.
• Set up and maintain hardware, including traveling to operational areas on the floor.
• Ensure all environmental practices, policies, and requirements are followed.
• Handle and dispose of materials according to appropriate procedures.
• Ensure environmental practices and materials are managed and disposed of followingappropriate procedures.
• Support Serigraph’s current quality business system and utilize SPECS, the Serigraph quality manual.
• Perform other duties as assigned.

Benefits

• Competitive wages
• Access to earned wages before the scheduled payday
• Paid time off, 10 paid holidays, and a vacation buy/sell program
• Free onsite healthcare and telemedicine including COVID testing
• Full benefits package including health, dental, vision, disability, and life insurance
• 401(k) eligibility on day one
• Free onsite fitness facility and walking trails
• Cross training, growth, and promotion from within

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees