IT Helpdesk Engineer

Nexthop Systems Inc•Santa Clara, CA

About The Position

We are seeking a highly skilled and motivated IT Infrastructure and Operations Specialist to join our growing team. This role is pivotal in designing, implementing, and maintaining our IT systems to support our innovative and fast-paced environment. You will work across cloud platforms, security, network management, and enterprise applications to drive efficiency, scalability, and security across our IT operations.

Requirements

2-3+ years of IT support and operations experience, with a focus on cloud platforms, security, and enterprise application support.
Proven track record in designing and scaling IT environments in dynamic settings.
Proficiency in Okta, Google Workspace, Meraki, Kandji & Intune, and EDR tools.
Advanced knowledge of networking protocols, firewalls, and VLAN configurations.
Hands-on experience with MDM solutions (e.g. Jamf Pro/Kandji, Microsoft Intune) and SOC2 compliance.
Excellent communication and problem-solving skills.
Ability to collaborate with technical and non-technical stakeholders to deliver results.
Able to work independently and under pressure.
A strong willingness to wear multiple hats and be where ever needed.

Responsibilities

Manage on-prem and cloud-based systems ensuring seamless experiences and productivity optimization.
Providing Level 1 & 2 IT support between IT infrastructure and Lab operations.
Advocate for Zero Trust architectures, advanced threat detection (e.g., CrowdStrike Falcon, Sentinel One), and vulnerability management solutions.
Manage endpoint security using tools like Jamf/Kandji & Intune for unified device management.
Oversee SaaS services (e.g., Google Workspace, MS 365, Slack, Zoom, Salesforce, Github) and drive initiatives to improve productivity and user satisfaction.
Manage Zoom Room AV systems and conference room setups, including Logitech Rally related hardware.
Lead large-scale IT projects, such as office build-outs, IT system overhauls, and cloud migrations, ensuring alignment with organizational goals and timelines.
Develop and maintain IT operations standards, documentation,
Manage asset management systems and ITSM platforms to streamline operations.
Manage user endpoint and physical access control security.
Advocate phishing prevention and conduct employee training to mitigate phishing risks.
Regularly audit and update security policies to ensure compliance with industry standards and best practices.
Regularly audit user access and end user devices.