IT Helpdesk Associate
About The Position
The IT Helpdesk provides essential technical support to employees across the organization, ensuring that internal systems, hardware, and software function effectively. This team assists with troubleshooting technical issues, managing user accounts, maintaining equipment, and supporting system access requests. The IT Helpdesk plays a critical role in keeping daily business operations running smoothly by resolving issues quickly, improving user experience, and helping maintain a secure and reliable technology environment. In this role, you will: Assist with troubleshooting basic hardware, software, and system access issues Help document tickets, resolutions, and updates within the IT support system Support user account setup, permission updates, and system access needs Participate in equipment setup, maintenance, and inventory-related tasks Collaborate with IT team members to identify recurring issues and improvement opportunities Gain exposure to real world IT support operations and learn how technology enables organizational efficiency
Requirements
- College students completing their junior or senior year in majors such as Business Administration, Healthcare Management, Finance, Marketing, or related fields.
- Strong academic performance and a keen interest in the health insurance industry.
- Exceptional communication and teamwork skills.
Responsibilities
- Assist with troubleshooting basic hardware, software, and system access issues
- Help document tickets, resolutions, and updates within the IT support system
- Support user account setup, permission updates, and system access needs
- Participate in equipment setup, maintenance, and inventory-related tasks
- Collaborate with IT team members to identify recurring issues and improvement opportunities
- Gain exposure to real world IT support operations and learn how technology enables organizational efficiency
Benefits
- Gain hands-on experience in a leading health insurance company.
- Network with top professionals in the field.
- Explore multiple facets of the health insurance sector.
- Engage in community-building activities.
- Present your work to executive leadership, receiving feedback and recognition.
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
