IT Help Desk For Night Support

CRG•North Wilkesboro, NC

24d•$19•Remote

About The Position

IT Help Desk For Night Support Approximately one year renewable contract option to hire. Working Remotely. Night shift hours - Sun-Thursday hours may vary starting at 8-11pm - 4-7 am EST. IT Help desk Night support specialist with experience providing IT help desk/phone support in large corporate environment.

Requirements

Must be very customer service oriented, have prior IT support experience working with Windows 7-10, MS Office Suite, PC connectivity issues, proprietary software support.
Must be dependable and reliable to work onsite.
Must be self-starter, willing to learn and grow with a large corporate company.
Local candidates only - MS Teams Video interviews.
All candidates must pass 20-year criminal background check - No felonies.

Nice To Haves

Any experience working with Linux/Unix command line support or Cisco command prompt (routers/switches) is a plus.
Networking and Server support experience/training is a plus.
Excellent opportunity for recent college graduate with IT Degree. Candidates with A+ or NET+ or other IT certs are ideal. Prior technical or customer service - phone support experience is ideal.

Responsibilities

Provide routine IT phone support on hardware and software utilized by the organization.
Troubleshoot network devices such as POS, Mobile scanning devices, Android/Zebra, day scanners, hip/receipt printers, etc.
Manage relatively simple hardware, software, or network problems.
Resolve more complex issues requiring detailed systems and applications knowledge.
Use judgment and decision making skills to generate a work order ticket for issues that cannot be resolved via telephone or e-mail and will require an on-site visit to the user's PC or workstation.