IT Helpdesk Technician - Springfield, OH

Konecranes•Springfield, OH

2d•$23 - $26•Hybrid

About The Position

Konecranes IT is an integrated part of Konecranes operations globally. Our mission is to drive and support process harmonization with optimal IT solutions and at the same time reduce the fragmentation of IT systems. As a result of a decision to fulfill support requirements in house, we are now looking for a first contact IT support person, based in Springfield Ohio, who will be part of a global team supporting end users both in the Americas and at times worldwide.

Requirements

2-year degree in Computer Science or related field.
2+ Years experience in a Help Desk role (preferably in a medium or larger company.)
A customer oriented approach to problem resolution
Experience supporting Windows 10/11 hardware in a Help Desk environment
Experience supporting remote users in a distributed environment
Experience with Office 365 suite
Experience supporting iOS hardware (iPads/iPhones) in a helpdesk environment
Willingness to work varied overtime, with little to no advance notice as needed by circumstance.
Must possess a valid drivers’ license with a safe driving record.
Fluent in English as a working language, both written and verbal
Interpersonal skills to interact with customers and team members
Good communication skills
Organization skills to balance and prioritize work
Analytical and problem-solving skills
Ability to work in a team environment

Nice To Haves

bi-lingual in Spanish

Responsibilities

Provide technical support to regional facilities and users.
Support the following platforms: Windows 10, Microsoft Office, Computers, Network Printers, and mobile devices.
Desktop setup and support
Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Perform onsite or remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Escalates complex inquiries to appropriate IT personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in ticket system.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Identify and suggest possible improvements on procedures.
Performing other duties as assigned

Benefits

Medical Plan
Dental
Vision
401k plan with a match from day one
identity theft protection
accident insurance
travel insurance
2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
10 paid holidays per year