IT Help Desk Technician (Temp/Seasonal) - A Shift
About The Position
IT Help Desk Technician (Contract/Seasonal) Location: Tukwila, WA (onsite) A Shift: Wed - Sun (6 am to 3 pm) RPI Print, a global leader in print-on-demand, is looking for a Seasonal/Temp Help Desk Tech to support our Seattle (Tukwila) team. This role provides hands-on technical support for hardware, software, and network issues in a fast-paced production environment. It's a great opportunity for someone with solid troubleshooting skills and a customer-first mindset to gain experience in IT. At RPI Print, we are transforming how products are created, produced, and delivered worldwide. Every day, our cloud-based platform powers millions of personalized, on-demand items that reach customers with speed, quality, and sustainability. We partner with leading brands, publishers, and creative platforms, including Blurb.com, our consumer-facing self-publishing brand, to bring ideas to life at global scale. By combining innovative technology with a distributed manufacturing network, RPI is reimagining the future of personalized production. Join us at RPI and be part of a team that values technology, problem-solving, and customer satisfaction!
Requirements
- IT support experience or equivalent training in troubleshooting hardware/software.
- Strong problem-solving skills and the ability to work independently.
- Excellent verbal and written communication skills.
- Ability to handle confidential information with discretion.
- Strong organizational skills and attention to detail.
- Ability to lift and carry up to 50 lbs. and perform maintenance on computer systems with small components.
Nice To Haves
- Experience providing customer service in a technical support environment.
- Working knowledge of Windows and Mac OS .
- Familiarity with standard office automation products.
- Experience using ticketing systems for IT support.
Responsibilities
- Act as the first point of contact for IT support needs.
- Troubleshoot and resolve hardware (computers, printers, etc.) and software issues.
- Escalate more complex problems to senior team members as needed.
- Log issues and resolutions in the ticketing system.
- Follow up with users to confirm successful solutions.
- Assist with IT projects and other duties assigned by the supervisor.
- Be flexible to adjust schedules with 24-hour notice if coverage is needed.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
