IT Help Desk Technician (Temp/Seasonal) - B Shift

Reischling Press, Inc.•Kennesaw, GA

22h•Onsite

About The Position

RPI Print, a global leader in print-on-demand, is looking for a Seasonal/Temp Help Desk Tech to support our Kennesaw (Atlanta), GA team. This role provides hands-on technical support for hardware, software, and network issues in a fast-paced production environment. It's a great opportunity for someone with solid troubleshooting skills and a customer-first mindset to gain experience in IT.

Requirements

IT support experience or equivalent training in troubleshooting hardware/software.
Strong problem-solving skills and the ability to work independently.
Excellent verbal and written communication skills.
Ability to handle confidential information with discretion.
Strong organizational skills and attention to detail.
Ability to lift and carry up to 50 lbs. and perform maintenance on computer systems with small components.

Nice To Haves

Experience providing customer service in a technical support environment.
Working knowledge of Windows and Mac OS.
Familiarity with standard office automation products.
Experience using ticketing systems for IT support.

Responsibilities

Act as the first point of contact for IT support needs.
Troubleshoot and resolve hardware (computers, printers, etc.) and software issues.
Escalate more complex problems to senior team members as needed.
Log issues and resolutions in the ticketing system.
Follow up with users to confirm successful solutions.
Assist with IT projects and other duties assigned by the supervisor.
Be flexible to adjust schedules with 24-hour notice if coverage is needed.

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