IT Help Desk Technician Level III

AP Recruiters & Associates • Pompano Beach, FL

44d • $26 • Onsite

About The Position

Join a faith-based international nonprofit dedicated to serving the poorest of the poor. As an IT Help Desk Technician Level III, you'll provide advanced technical support to remote and on-site staff, ensuring seamless technology operations for a mission-driven organization. This role combines technical expertise with faith leadership, including facilitating daily devotionals via Zoom.

Requirements

• Required Education & Experience: Bachelor's degree in Information Technology, Computer Science, or equivalent; OR Associate degree in Computer Science with 7 years IT help desk experience; OR Associate degree in Information Technology with 5 years' experience
• Minimum 5 years IT Help Desk experience
• Certifications: CompTIA A+, Network+, Security+ required; Microsoft Certifications preferred
• Required Technical Skills: Strong knowledge of Windows operating systems (Server 2016/2019, Desktop 10/11)
• Thorough understanding of network fundamentals, Active Directory, DHCP, DNS
• Working knowledge of Microsoft 365 administration
• Experience with Microsoft Entra ID (formerly Azure AD)
• Knowledge of anti-virus, malware, and email security technologies
• Hardware/software troubleshooting in secure environments
• Ticketing system experience and documentation skills
• Must be a consistent witness for Jesus Christ
• Maintain a courteous, Christ-like attitude in all interactions
• Ability to lead daily devotionals via Zoom
• Agreement with organization's Christian beliefs and mission
• Excellent time management and task-oriented approach
• Detail-oriented with strong multi-tasking abilities
• Strong verbal, written, and interpersonal communication skills in English
• Ability to work independently and collaboratively
• Physical ability to lift/move up to 30 pounds occasionally

Nice To Haves

• Cisco certifications
• SharePoint and SQL knowledge
• Fortinet Router experience
• Zoom communications expertise
• Spanish language skills highly desirable

Responsibilities

• Investigate, diagnose, and resolve Tier 2 and Tier 3 hardware, software, and networking issues for on-site and remote users
• Configure and deploy IT resources including desktops, laptops, printers, plotters, and mobile devices
• Assist with installation of business-line software and related services
• Manage Windows Server (2016/2019) and desktop operating systems (Windows 10/11)
• Work with Microsoft Active Directory, Microsoft Entra ID, and Microsoft 365 administration
• Monitor and respond to requests through IT helpdesk ticketing system
• Facilitate daily devotionals via Zoom room
• Create step-by-step training materials with screenshots for staff
• Engineer and implement system solutions using appropriate technologies
• Maintain and enforce departmental policies and procedures

Benefits

• Competitive Compensation: Up to $26/hour based on experience and qualifications
• Mission-Driven Work: Support an organization making a global impact on poverty relief
• Professional Growth: Gain experience in enterprise-level IT support for international operations
• Faith Integration: Combine your technical skills with spiritual leadership opportunities
• Diverse Technology Environment: Work with modern Microsoft cloud technologies and hybrid infrastructure

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level