IT Help Desk Technician II

MSP Hire•Campbell, CA

10h•$80,000 - $90,000•Hybrid

About The Position

Heroic Technologies is a growing Managed IT and Cybersecurity firm serving professional services organizations across the West Coast. Despite the name, we believe great outcomes come from strong systems and teamwork, not last-minute rescues. We operate on standards, not heroics. Documentation, accountability, and disciplined execution matter here. Our environment rewards engineers who value structure, repeatability, and long-term improvement over ad-hoc fixes. If you’re an engineer who prefers long-term system health over firefighting, we’d love to meet you. The Role We are looking for an IT Help Desk Technician II to join our team of IT professionals. In this role, you’ll play a key part in delivering top-tier support, troubleshooting complex technical issues, and ensuring our clients' systems run smoothly.

Requirements

Proven experience in troubleshooting hardware and software issues
Advanced knowledge of Windows devices is required.
Proficiency in administering Microsoft365, Active Directory, and Google Workspace
Experience in managing systems and servers, ensuring their stability, security, and optimal performance.
Solid understanding of networking and virtualization (e.g., DHCP, DNS, VLAN).
Excellent communication and problem-solving skills.
Ability to work efficiently under pressure in a fast-paced environment.

Nice To Haves

Mac experience is a plus!
CompTIA Certifications: A+, Network+, or Security+

Responsibilities

Monitor and respond to service tickets promptly and effectively.
Diagnose and resolve technical issues related to workstations, servers, and networks.
Provide remote and on-site IT support and assist clients with technical inquiries.
Document all communication and steps taken in the service ticket for future reference.
Proactive management of client infrastructure.