IT Help Desk Technician I

Community College of Philadelphia • Philadelphia, PA

3d

About The Position

Minimum Qualifications High school diploma or equivalent and at least 1-year experience supporting personal computers in a professional help desk environment using MS Windows and the MS Office Suite of applications. Alternatively, an associate’s degree in CIS or related field will be considered in place of 1-year experience. Excellent verbal and written communication skills are required. Demonstrated ability to translate technical knowledge into actionable direction required. Demonstrated excellence in customer service and professionalism is required. Demonstrated commitment to detail and follow through. Flexibility to work evenings and weekends as needed. Must possess and maintain a valid driver’s license and access to reliable transportation. Must be able to lift a sixty (60) pound parcel from floor to a desktop height as needed. Ability to maintain sensitivity, understanding and respect for a diverse academic environment inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds. Preferred Qualifications Associate’s Degree in a related field is preferred. Any and all degree(s) must be from a regionally accredited institution of higher learning. 2+ years’ experience working in a Microsoft Windows and Mac OS environment preferred. Additional experience installing and configuring hardware/software is preferred. Industry standard technical certifications on Dell and HP computers and peripherals is preferred including A + certification.

Requirements

• High school diploma or equivalent
• At least 1-year experience supporting personal computers in a professional help desk environment using MS Windows and the MS Office Suite of applications. Alternatively, an associate’s degree in CIS or related field will be considered in place of 1-year experience.
• Excellent verbal and written communication skills are required.
• Demonstrated ability to translate technical knowledge into actionable direction required.
• Demonstrated excellence in customer service and professionalism is required.
• Demonstrated commitment to detail and follow through.
• Flexibility to work evenings and weekends as needed.
• Must possess and maintain a valid driver’s license and access to reliable transportation.
• Must be able to lift a sixty (60) pound parcel from floor to a desktop height as needed.
• Ability to maintain sensitivity, understanding and respect for a diverse academic environment inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds.

Nice To Haves

• Associate’s Degree in a related field is preferred. Any and all degree(s) must be from a regionally accredited institution of higher learning.
• 2+ years’ experience working in a Microsoft Windows and Mac OS environment preferred.
• Additional experience installing and configuring hardware/software is preferred.
• Industry standard technical certifications on Dell and HP computers and peripherals is preferred including A + certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees