IT Help Desk Technician

SouthEast Alaska Regional Health Consortium-posted 1 day ago
$26 - $36/Yr
Full-time • Entry Level
Juneau, AK
501-1,000 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

This is a challenging, fast-paced and rewarding job which entails extensive work with new technology, computer systems and the staff that use them. Immediate, careful attention and multi-tasking is required. Projects and service requests must be completed in a timely manner. This position will provide support for printers, phones, video, audio, and network equipment. Provide staff and external clients with technical support and quality customer service. Responsible for assisting users with computer application questions, training, managing work requests, and managing internal manuals and databases with the assistance of IT staff. Assists more senior help desk staff in supporting as needed. Completes assigned tasks of routine to moderate complexity related to projects and technical requests. Provides more advanced support in all areas of the department tasks and initiatives. Largely self-directed once assigned work and functions with considerable independence. Shift Details M-F 8-5

  • Manage departmental work requests by answering initial inquiries and logging them into the customer support software/online ticketing system. Delegate tickets appropriately.
  • Answer end-user questions with the assistance of IT staff, technical manuals, external technical help, and internal databases.
  • Administration of new users, grant access to the SEARHC network and applications as needed.
  • Develop and maintain internal documentation to improve departmental efficiency.
  • Assist with system Administration activities.
  • Provide user education on how to use MS applications, email and calendars.
  • Supports security awareness initiatives.
  • Supports and promotes the mission and values of SEARHC.
  • Other duties as assigned
  • High school diploma/GED
  • Complete "HDI Support Center Analyst" course or the equivalent.
  • Minimum four (4) years’ experience working with computer applications, basic internal hardware and providing customer support.
  • Offer guidance to help desk staff on company standards and procedures.
  • Remain Polite, respectful, and work under pressure.
  • Think logically.
  • Handle change.
  • Knowledge of Active Directory, MS Azure IAM.
  • Computer systems and applications including MS Office (365) and email.
  • Basic internal hardware, including motherboards and processors chips.
  • Incident tracking or customer support software.
  • Manage personal goals and identify opportunities for improvement.
  • Triage high profile or time sensitive incidents.
  • Excellent listening skills.
  • Excellent customer service skills, at lot of work is done over the telephone.
  • Problem solving skills.
  • retirement
  • paid time off
  • paid parental leave
  • health
  • dental
  • vision benefits
  • life insurance
  • long and short-term disability
Track Jobs with Teal

Job Search Resources

•
AI Resume Builder
•
IT Technician Resume Examples
•
IT Technician Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service