IT Help Desk Technician I

The Brevard Health Alliance Inc

About The Position

The Help Desk Technician I shall provide superior quality, competitive value, and outstanding service by servicing all organization technologies and providing technology support and training. Primary duties include operating the IT Help Desk ticketing system in a timely manner with a strong focus on customer service.

Requirements

High school diploma or equivalent.
Associate Degree in information technology or relevant field
No prior experience in information technology is required.
Hands-on experience gained through personal IT projects or online learning platforms (e.g., Home Lab, TryHackMe, HackTheBox).
Certification (CompTIA, OffSec, TCM, Google, or EC-Council)
Customer service experience regardless of industry
Strong verbal and written communication skills
Detail oriented and strong organizational skills
Attention to detail and strong interpersonal skills
Excellent written and verbal communication skills

Responsibilities

Provide Tier 1 Help Desk support
Provide hands-on assistance to IT team members
Provides basic desktop support: Troubleshoots Email, Office Productivity Software
Provides support to the System Administrator, Security Analyst, and other technicians on security and/or network issues – lower tier support
Trains staff on software use
Provides after-hours support as needed
Prepares necessary presentation materials as required
Ensures project deadlines are maintained
Provides administrative support as needed
Undertakes project tasks as required
Performs other related duties as requested