IT HELP DESK SUPPORT REPRESENTATIVE

VNAcare•Rancho Cucamonga, CA

About The Position

VNAcare, a not-for-profit leader in home care, is looking for dedicated healthcare professionals to join our hospice team. Join our team and provide compassionate care to patients in your community! We are a leader in Hospice services that offers the best programs available in San Bernardino, Riverside and Eastern Los Angeles counties. Come on board with us as a Help Desk Representative!!! With offices throughout Southern California, you can become part of the team who continues to be a leader in providing professional and comprehensive care to critically, chronically or terminally ill patients in our community. Our clinicians enjoy flexible schedules including limited weekends/after-hours/on-call which promotes a healthy work-life balance. We offer competitive salaries, mileage reimbursement and a comprehensive orientation/on-the-job training program. The Help Desk Representative position is open in our Rancho Cucamonga location and surrounding areas. This is a Part-time 20 hours per week position during the day shift.

Requirements

Associates degree in a computer related field preferred
Basic to intermediate level knowledge of Windows Desktop operating systems is required.
Ability to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Basic understanding of Active Directory and network troubleshooting.
Ability to explain technical issues to a non-tech users.

Responsibilities

Provides telephone support for Microsoft Windows applications and operating systems, Google Business Apps, e-mail, VPN access and network support with remote locations and field personnel.
Serves as first point of contact for all internal technology problems and requests, providing timely and professional support via multiple communication outlets.
Assists with internal physical moves of PCs, telephones, and other equipment.
Provision laptops, desktops, and mobile devices for users.
Respond to tickets, emails, and Help Desk calls promptly and in a professional manner.
Follows up on unresolved issues and projects.
Equipment disposal support and process, asset tagging and reviewing physical inventory on a monthly basis.
Software installation; perform either independently or with the assistance of other IT personnel with the installation and configuration of system and application software as needed.