IT Help Desk Support Agent

Westport Properties•San Antonio, TX

1d•$16 - $20

About The Position

The IT Help Desk Support Agent requires a strong knowledge of computer hardware and software and proficient knowledge in troubleshooting technical problems. The IT Help Desk Support Agent will work closely with employees, management, and IT vendors with a variety of IT skills levels. A strong knowledge of computers and how they operate, which includes having a broad understanding of hardware and software, operating systems and basic computer programs is required.

Requirements

Has familiarity in a technical role (i.e., Computer Repair, Systems Management, IT Support, etc.)
Knowledge in matters related to: Computer Hardware, Telecommunication, Logistics, Networking
Knowledge of Microsoft Windows family of Operating Systems
Knowledge Microsoft Office 365
Ability to understand and convey Company Policies and relevant industry standards
Ability to analyze and configure data for reporting purposes
Ability to handle all Department and Company matters with confidentiality and in a timely matter
Ability to effectively communicate while exercising diplomacy, sound judgment and tact
Ability to deal effectively with co-workers, department supervisors and managers, and other consultants and/or vendors
Ability to meet deadlines on time with minimal supervision
Ability to work flexible hours depending on various departmental project deadlines and/or Company sponsored programs (may include evenings and weekends)
General office and telephone skills are required
Basic Computer Skills are required
Excellent written and verbal communication skills
Exceptional organizational and prioritization skills
Proactive, self-starter, goal oriented
Maintain a positive attitude and composure in an IT Support role
Uphold Companys Mission Statement and Core Values
High School Diploma with some college required

Nice To Haves

Logistics experience preferred but not required
Associates and/or Bachelors degree in Computer Systems or similar field
IT Certification preferred but not required (CompTIA A+ certification, Microsoft Certified IT Professional, Cisco certified network associate, etc.)
Relevant years of work experience and certification may substitute for degree requirement

Responsibilities

Provide functional IT Support to all user levels within the Organization
Provide exceptional customer service to our end-user
Diagnose computer problems, networking technology issues, install software, and perform tests on computer equipment and programs
Troubleshoot technical problems over the phone, remote and in-person
Setup and deploy IT equipment, network equipment, monitor systems, perform maintenance
Assist with drafting general IT procedures and technical documentation (i.e., tutorials, how-to-guides)
Small percentage of travel may be required depending on project assignment
Periodic special projects and duties may be assigned based on Company need and requirements
Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines
Other Duties as Assigned

Benefits

$7,800 contributed annually toward health benefits: medical, dental, vision
Company paid life insurance coverage up to $50,000 per employee (basic life and AD&D)
401(k) plan with employer match
Generous paid time off offered earn 3 weeks per year beginning at hire date
Up to 10 paid holidays
Paid ongoing professional development and training
Rewards and recognition
Company sponsored events throughout the year (holiday parties and gifts, company picnic, team building, etc.)
Potential for growth and advancement
Discretionary bonus based on several factors