IT Help Desk Specialist

TopDog Law

27d•Remote

About The Position

TopDog Technologies is seeking a proactive and customer-focused IT Help Desk Specialist to support our rapidly growing organization. This role provides frontline technical assistance to attorneys, staff, and leadership, ensuring that all users receive timely, accurate, and professional support. The ideal candidate is highly responsive, solutions-oriented, and comfortable working in a high-expectation environment where technology uptime is critical.

Requirements

Bachelor’s degree in IT, Computer Science, or a related field preferred (or equivalent technical experience)
1–3 years of IT support or help desk experience, preferably in a legal, high-performance, or multi-location environment
Strong troubleshooting skills across hardware, software, and networks
Excellent customer service skills with the ability to communicate clearly with technical and non-technical users
High attention to detail, urgency, and professionalism
Ability to work independently, manage multiple priorities, and maintain confidentiality
Experience with ticketing systems, remote support tools, and identity/access management platforms

Nice To Haves

Experience with Salesforce and automation tools like Make.com or n8n is a strong plus
A genuine drive to learn new tools and concepts, stay curious when facing unfamiliar problems, and adapt quickly as systems and priorities evolve

Responsibilities

Serve as the first point of contact for IT support requests via ticketing system, chat, phone, and email
Diagnose and resolve hardware, software, and network issues for Windows and Mac environments
Support core applications (Microsoft 365, Google Workspace, Adobe, Google Meet, Slack, Amazon Connect VoIP systems, Salesforce, etc.)
Troubleshoot remote access tools and authentication issues
Escalate complex issues to senior IT staff when necessary
Provide onboarding technical setup for new hires (accounts, devices, permissions, system walkthroughs)
Assist employees and attorneys with day-to-day IT questions, equipment setup, and best practices
Deliver basic technical training or guidance to non-technical users
Set up, configure, and maintain laptops, desktops, and peripherals
Assist in maintaining inventory of equipment, software licenses, and user access lists
Monitor and update tickets to ensure timely resolution and communication
Process devices for warranty repairs
Assist in enforcing IT security policies, MFA requirements, and data protection standards
Maintain confidentiality when accessing sensitive legal, HR, or client information
Support compliance efforts across multi-state environments
Maintain accurate documentation of troubleshooting steps and resolutions
Recommend workflow improvements, system enhancements, and standard operating procedures
Contribute to creating knowledge base articles and user guides

Benefits

Join the fastest-growing law firm in the U.S. and be part of a team driven by momentum, innovation, and real impact 🚀
Work fully remote from anywhere, supported by a high-performance culture built on speed, accountability, and results 💻
Do meaningful work that directly contributes to firm growth, client outcomes, and operational excellence
Grow your career quickly with real opportunities for advancement, we promote from within 🪜
Thrive in a culture of innovation focused on continuous improvement, collaboration, and high-quality execution
Benefit from leadership that invests heavily in people, technology, training, and long-term success 🖥️
Earn competitive compensation and strong benefits, including comprehensive medical, dental, vision, life, and protection plans 💵
Receive a 4% 401(k) company match, helping you build long-term financial security from day one. 💰
Access company-paid holidays, two floating holidays, and five paid sick days (with rollover up to 10 days).
Enjoy generous paid time off: 120 hours in year one 160 hours beginning your second anniversary 200 hours annually starting your fifth anniversary