IT Help Desk

Sentinel•Lockland, OH

21h•$35 - $40

About The Position

We're looking for a detail-oriented and personable IT Help Desk Technician with experience in level 1 & level 2 assistance to be full time for our client in Ohio. We are looking for someone who thrives on delivering outstanding customer service while tackling diverse technical challenges. You’ll serve as the first and second line of defense for technical support, helping maintain and improve their Microsoft 365 infrastructure, secure file management (Egnyte), Microsoft Teams Rooms, and local networked environments. If you enjoy helping people and solving problems using your knowledge of modern tools this role is built for you. This position is a direct placement with our client located in Cincinnati, OH.

Requirements

3-5 years in a help desk or IT support role, with experience handling both Level 1 and Level 2 issues
Strong communication skills and a customer-centric approach to support
Familiarity with Microsoft 365, Entra ID / Azure AD, and Intune
Experience supporting Microsoft Teams Room setups
Basic networking knowledge: IP addressing, DNS, DHCP, switches, and Wi-Fi connectivity
Understanding of cybersecurity fundamentals (e.g., endpoint protection, MFA, secure access and patch management)
Experience supporting Egnyte or similar cloud file-sharing platforms
Familiarity with printer and peripheral troubleshooting
Working knowledge of remote support tools (e.g., TeamViewer, Quick Assist, AnyDesk, Ninja)
Experience in hybrid or remote-first environments
Strong customer service orientation and communication skills
Ability to troubleshoot logically and explain technical solutions clearly
Organized, detail-oriented, and be able to manage multiple tasks and priorities
Self-starter with a team-first mentality and a willingness to grow and learn
The candidate must have a car, as this position requires travel between location and the transportation of equipment
A valid driver’s license and proof of vehicle insurance will be required
Legally authorized to work in the US without sponsorship
Must demonstrate a “can-do” attitude
We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Nice To Haves

Familiarity with hybrid environments and VPN configurations a plus
Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar a plus

Responsibilities

Respond to support requests via phone, email, and ticketing system in a professional and timely manner
Provide hands-on and remote support for desktops, laptops, mobile devices, and peripherals (Windows)
Support user onboarding/offboarding—including account setup, hardware provisioning, and documentation
Troubleshoot common issues related to Microsoft 365, printers, and file access (Egnyte)
Provide white-glove support with a focus on fast, friendly and effective solutions.
Administer and troubleshoot Microsoft Intune for endpoint configuration, policy deployment, and compliance
Manage identity, security groups, and device access through Entra ID / Azure Active Directory
Set up, maintain, and troubleshoot Microsoft Teams Room systems and AV hardware
Provide support for Egnyte file-sharing platform including user access management and sync issues
Resolve escalated networking issues (basic switch/Wi-Fi setup, DNS, DHCP, IP configuration)
Enforce and support security practices including multi-factor authentication (MFA), encryption, and patching
Provide set-up and ongoing support for Microsoft Teams Rooms, video conferencing and AV equipment.
Monitor and respond to alerts related to endpoint compliance, antivirus, and patching.
Additional duties as assigned