IT HELP DESK INTERN (FULL-TIME)

Columbia Association•Columbia, MD

1d•Onsite

About The Position

The Help Desk Support Intern will provide hardware and software support, serving as a point of contact for various desktop and network support issues. Tasks include first-line response to hardware and software issues, assisting in the evaluation of new desktop equipment, peripherals, and applications, and the installation and deployment of new desktop hardware and software. The position requires excellent customer service, troubleshooting, and problem-solving skills with desktops, laptops, printers, and other network devices. The candidate must be able to work independently and as part of a team and communicate effectively. This internship also provides valuable exposure to IT security practices, including security awareness, access management, and endpoint protection, offering the intern a well-rounded foundation in both support and security disciplines.

Requirements

Intermediate experience with Windows OS and Microsoft products.
Strong drive to provide excellent customer service with an awareness of prioritization of tasks, stakeholders, and time.
Good driving record.
Pass Columbia Association’s defensive driving course.
High School Diploma or College level experience (Freshman, Sophomore, Junior, or Senior level).
Ability to stand for long periods of time.
Ability to bend, stoop, reach, and climb without any difficulty.
Lifting up to 50 pounds.
Maryland driver's license.
Personal vehicle access required.

Nice To Haves

Any CompTIA certification
CompTIA Security+ or CompTIA A+ certification

Responsibilities

Provide excellent customer support and address customer issues to resolve them in a timely and efficient manner.
Be trained on or are currently knowledgeable in help desk functions.
Support Request systems and utilize them to track and update help desk tickets.
Provide end-user support for troubleshooting & repair of office systems: backups, restores, power supplies, OS upgrade/repair, e-mail, system & file access, VoIP, software installs/repairs, and other topics related to the task of keeping the facility users productive.
Maintain and update corporate-wide IT end-user documentation.
Gain exposure to IT security fundamentals, including user account management, access controls, and adherence to organizational security policies and best practices.
Effectively assist as a technical resource with all general support and infrastructure problems and projects.
Assist the IT team in identifying and reporting potential security vulnerabilities, supporting endpoint security measures, and participating in security awareness initiatives.
Interact with team members in developing new service programs and in efficiently providing services offered.
Perform helpdesk duties including Call Center responsibilities & trouble ticket completion.