IT Help Desk Intern

Applied Medical Technology, Inc.•Brecksville, OH

35d•Onsite

About The Position

Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe. This position is 100% on-site in Brecksville, OH. Position Summary: Responsible for setup, deployment and support of end user computer systems and peripherals. Researches, defines, implements and maintains deployment and maintenance strategies. Responds to queries, runs diagnostic programs, troubleshoots, and also supports end users in a Tier 1 Help Desk capacity. Assists the IT team on various other efforts, related systems, and software.

Requirements

Basic understanding of servers and networks
Working towards degree in Information Technology
Interested in pursuing a career in a corporate IT support environment
Ability to work independently and complete projects in a timely manner
Strong technical writing skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, vendors, non-engineers and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Maintains a valid Driver's License.
Must be able to effectively communicate with others; complete and understand complex analysis of computer/phone system issues and business related issues with IT ;research, read, analyze and interpret written materials; meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems.
Must be able to use computer equipment, exerting up to 25 lbs of force occasionally and or a negligible amount of force constantly to move objects, kneel, reach, push, pull and lift for sustained periods of time. Must be able to stand, walk sit and type of long periods of time.
Knowledge of IT, modern business communication, office procedures and methods. Skill to troubleshoot laptops, personal computers and various software packages such as Microsoft Office Suite. Must be able to work with other departments and AMT employees. Must also be able to work with clients, vendors and 3rd party suppliers. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork.

Responsibilities

Windows operating systems. Understand processes, security, local accounts vs. domain accounts, profiles, services, etc.
Experience with Desktop repair/installation, knowledge of main internal components of a system, replacement of these parts; ability to install software, operating systems, drivers, etc.
Basic Networking (IP/Ethernet)
Research and manage peripherals, adapters, other tools, and software as requested
Malware management, removal, prevention, anti-virus
Research new software or other data as needed by projects
Research/obtain quotes for PCs, hardware, misc. as needed by I.T.
Supporting end-users
Printer support
MS Office suite
Maintain organization of storage room
Maintain internal IT documentation
Able to work in a fast paced company with strict deadlines
Other duties as assigned

Benefits

Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service.
Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others.
401k: AMT matches 100% of your contribution, up to 3% of your salary.
Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one
Family-oriented, Positive Working Environment
Discretionary Yearly Raises
On-site Vending & Gym
Annual Employee Appreciation Picnic
Tuition Reimbursement
Employee Referral Bonus Program
Employee Assistance Program