IT Help Desk

Nevada Donor Network Inc•Miami, FL

18h

About The Position

The IT Help Desk supports the mission, goals and values of South Florida Donor Network. by providing technical assistance to computer users, answering questions and resolving computer problems for clients in person via telephone or electronically. The IT Help Desk may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Responsibilities

Oversees the daily performance of computer systems.
Answers user inquiries regarding computer software or hardware operation to resolve problems.
Enters commands and observes system functioning to verify correct operations and detect errors.
Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Reads technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or provide technical assistance and support.
Refers major hardware or software problems or defective products to vendors or technicians for service.
Develops training materials and procedures and trains users in the proper use of hardware or software.
Confers with staff, users, and management to establish requirements for new systems or modifications.
Prepares evaluations of software or hardware, and recommends improvements or upgrades.
Reads trade magazines and technical manuals; attends conferences and seminars to maintain knowledge of hardware and software.
Inspects equipment and reads order sheets to prepare for delivery to users.
Modifies and customizes commercial programs for internal needs.
Conducts office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Performs routine network maintenance and software updates.
Troubleshoots problems with the SFLD network.
Ensures copiers & FAX machines are working properly.
Updates phone system for employee changes.
Follows Standard Operating Procedures as set by the company, regulatory agencies.
Maintains phone system software.
Other duties as assigned.
Employees must adhere to and remain in full compliance with South Florida Donor Network's Motor Vehicle Driving Policy as outlined in the Motor Vehicle Records and Driver Safety policy.