IT Help Desk Associate

Florida Rural Legal Services Inc•Fort Myers, FL

56d•$50,000•Onsite

About The Position

Florida Rural Legal Services, Inc. (FRLS) is a non-profit law firm that provides free civil legal aid to eligible individuals, families, and vulnerable communities across 13 Florida counties, as well as to farm workers statewide. Since 1966, FRLS has been dedicated to justice, offering legal services in housing law, family law, consumer protection, public benefits, elder law, disaster relief, education law, and more—at no cost to our clients. FRLS partners with community organizations and pro bono attorneys to provide quality advocacy, outreach, and education aimed at protecting the rights of those in need. For over 50 years, FRLS has been a steadfast advocate for justice. Learn more at www.FRLS.org. The IT Help Desk Associate is responsible for delivering first-level technical support to staff located in Fort Myers, Belle Glade, and Immokalee. This role includes troubleshooting hardware and software issues, assisting with system access, and escalating more complex technical concerns to senior IT personnel. The associate plays a vital role in ensuring reliable and efficient IT operations across these locations. The IT Help Desk Associate works under the supervision of the Information Technology Director.

Requirements

Analytical Skills: Strong ability to analyze data, systems, and identify areas for improvement.
Technical Proficiency: Knowledge of IT systems, PC software, PC hardware, and setting up peripheral devices.
Communication Skills: Ability to effectively communicate with IT team members, managers, and clients.
Writing Skills: Ability to write clear and concise documentation.
Problem-Solving: Strong problem-solving skills to identify and fix system issues.
Project Management: Ability to manage projects, including timelines.
Trainings and Presentations: ability to create and conduct user training and presentations.
Software Knowledge: Proficient in Microsoft Office applications (including OneDrive and SharePoint) and familiar with Help Desk software, data backup tools, and relational database concepts.
Education: An associate’s degree in computer science, Information Technology, or a related field is required.
Experience: Previous experience in a similar role, typically 2+ years.

Nice To Haves

Experience with OneDrive and SharePoint is preferred.

Responsibilities

Provide Tier 1 help desk support to staff in Fort Myers, Belle Glade, and Immokalee, including troubleshooting hardware and software issues, assisting with system access, and escalating complex problems to higher-level IT personnel.
Set up and configure peripheral devices such as printers, scanners, and monitors to ensure proper functionality.
Assist in setting up computers on the network, ensuring connectivity and access to necessary resources.
Provide support for Microsoft Office applications and other business software used across the organization.
Assess existing IT systems (business applications, PC software, and PC hardware) for any issues or inefficiencies.
Work with employees and department heads to determine system requirements and identify areas for improvement.
Assist the IT team in implementing new systems and updates, ensuring smooth integration and functionality.
Test new systems and enhancements and troubleshoot any issues that arise during or after implementation.
Provide user training and create documentation on how to use new systems and tools effectively
Continuously monitor system performance and recommend adjustments as needed to maintain efficiency.
Gather reporting requirements and assist in designing and generating end-user reports from various business applications.
Assist with IT-related tasks during new hire onboarding and employee terminations, including account setup and equipment retrieval.
Other duties as requested.

Benefits

FRLS offers a very generous benefits package that includes 403(b) with employer-paid contribution; health insurance (medical, dental, and vision) for employees and their dependents; paid leave (up to 5 weeks of PTO, 2 personal days, and 13 holidays).

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