IT Help Desk Analyst
About The Position
WE'RE DOUBLING DOWN ON YOUR FUTURE Competitive salary at $29.49/hr. with discretionary performance bonuses 2x a year ! Complimentary meals and covered team member parking. Company-paid gaming licenses (Class A & Class B) Variety of additional voluntary benefits and retirement plans. WHAT YOU’LL DO Exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism. Provide 1st level support to the business users, by analyzing and resolving IT problems via phone and email. Support/troubleshooting of moderately difficult hardware, software, network, mobile device, remote user, and phone related issues within a large enterprise environment. 1st level identification and escalation of Major Incidents using the approved IT process. Maintains passwords, data integrity, system security for the desktop environment, and confidentiality of all IT issues/systems/problems/tickets. Document all work performed through a ticket tracking system and effectively track and route incidents to the appropriate teams within IT Conducts site surveys and implements moves; adds/changes modifications to existing equipment through work-request system. Assist in creating knowledgebase articles, checklists, FAQs, and End User training. Stay current with system information, changes, and updates. Follow all standard Helpdesk policies and procedures. Create, maintain, and facilitates a positive and safe work environment; promote positive team member relations and reports issues to appropriate personnel. Perform other job-related duties as assigned.
Requirements
- Two (2) years of computer support experience with knowledge of Microsoft Desktop OS, IP Networking, computer hardware and PBX telephone systems.
Nice To Haves
- Associate Degree in Computer Science or equivalent is a plus!
- CompTIA A+ Certification, MS 365 Fundamentals, ITIL V4 or other entry level IT certification preferred.
Responsibilities
- Exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
- Provide 1st level support to the business users, by analyzing and resolving IT problems via phone and email.
- Support/troubleshooting of moderately difficult hardware, software, network, mobile device, remote user, and phone related issues within a large enterprise environment.
- 1st level identification and escalation of Major Incidents using the approved IT process.
- Maintains passwords, data integrity, system security for the desktop environment, and confidentiality of all IT issues/systems/problems/tickets.
- Document all work performed through a ticket tracking system and effectively track and route incidents to the appropriate teams within IT
- Conducts site surveys and implements moves; adds/changes modifications to existing equipment through work-request system.
- Assist in creating knowledgebase articles, checklists, FAQs, and End User training.
- Stay current with system information, changes, and updates.
- Follow all standard Helpdesk policies and procedures.
- Create, maintain, and facilitates a positive and safe work environment; promote positive team member relations and reports issues to appropriate personnel.
- Perform other job-related duties as assigned.
Benefits
- Competitive salary at $29.49/hr. with discretionary performance bonuses 2x a year !
- Complimentary meals and covered team member parking.
- Company-paid gaming licenses (Class A & Class B)
- Variety of additional voluntary benefits and retirement plans.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
