IT Help Desk Analyst

SCOTT EQUIPMENT COMPANY LLC•Monroe, LA

16h

About The Position

The Help Desk Analyst provides technical support across all branches and assists with Tier 1 and Tier 2 incidents, device deployment, user account and access management, diagnostic tool support, and onboarding and offboarding tasks. This role works closely with the Support Services Lead and collaborates with system administrators and application teams to ensure efficient, high-quality service delivery.

Requirements

2+ years IT help desk or desktop support experience.
Proficiency with Windows 11, Microsoft 365, and troubleshooting common user issues.
Experience imaging and deploying PCs.
Familiarity with Active Directory user administration.
Basic networking knowledge (TCP/IP, DNS, DHCP).
Excellent communication and customer service skills.
Strong problem-solving and analysis.
Ability to prioritize and multitask.
Attention to detail and documentation.
Team collaboration.
Ability to work independently.

Nice To Haves

Experience with OEM diagnostic tools.
Exposure to MFA, M365 security, or conditional access.
Experience with Cisco Webex Calling or VoIP systems.
IT certifications such as A+ or Network+.

Benefits

Life Insurance
Long-Term Disability
Short Term Disability for employees with 10 years or more of tenure
Emergency Travel Assistance Program including ID theft protection
Employee Assistance Program
Paid Time Off tiered based on tenure
Paid Holidays
Wellness program with generous rewards
Discretionary profit sharing
Shared cost of health insurance with substantial employer contribution
401K plan with an employer match on the first 6% an employee contributes
Dental
Vision
Accident Insurance
Critical Illness
Hospital indemnity
Flexible Spending Account
Short Term Disability
Voluntary Life
On the Job training
In person and online manufacturer training
Scott Equipment University, a resource for safety, skills and career development training
Prescription Safety Glasses Reimbursement (based on position)
Boots reimbursement (based on position)