IT Help Desk Analyst

American Seating Co • Grand Rapids, MI

25d

About The Position

This position will be responsible for providing customer service and backup datacenter support to the American Seating staff.

Requirements

• Associates Degree in Computer Science or related field. Work experience in IT field also considered.
• Working knowledge of Active Directory, DNS, DHCP and Group Policy.
• Experience with MS Office 2016, Office 365, and Windows 10.
• Experience with web development preferred.
• Experience working with helpdesk ticketing systems.
• Excellent customer service, communication, administrative and documentation skills.
• Strong work habits, dependability, punctuality, flexibility and attendance.
• Ability to organize and manage multiple priorities.
• Attention to detail and effective time management skills.
• Excellent verbal and written communication skills.

Nice To Haves

• Experience with web development preferred.

Responsibilities

• Provides 1st and some 2nd tier IT support for service requests while providing superior customer service.
• Deploys IT client hardware and applications to support the business environment.
• Responsible for making sure all IT ServiceDesk tickets are assigned correctly in coordination with the IT Team and resolved in the targeted timeframe.
• Escalates problems to the next level of support when required.
• Documents IT procedures and solutions.
• Provides support for web development projects.
• Provides support for data backup environment.
• Other duties and projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Furniture and Related Product Manufacturing
• Education Level: Associate degree
• Number of Employees: 251-500 employees