IT Help Desk Analyst

American Seating CoGrand Rapids, MI
25d

About The Position

This position will be responsible for providing customer service and backup datacenter support to the American Seating staff.

Requirements

  • Associates Degree in Computer Science or related field. Work experience in IT field also considered.
  • Working knowledge of Active Directory, DNS, DHCP and Group Policy.
  • Experience with MS Office 2016, Office 365, and Windows 10.
  • Experience with web development preferred.
  • Experience working with helpdesk ticketing systems.
  • Excellent customer service, communication, administrative and documentation skills.
  • Strong work habits, dependability, punctuality, flexibility and attendance.
  • Ability to organize and manage multiple priorities.
  • Attention to detail and effective time management skills.
  • Excellent verbal and written communication skills.

Nice To Haves

  • Experience with web development preferred.

Responsibilities

  • Provides 1st and some 2nd tier IT support for service requests while providing superior customer service.
  • Deploys IT client hardware and applications to support the business environment.
  • Responsible for making sure all IT ServiceDesk tickets are assigned correctly in coordination with the IT Team and resolved in the targeted timeframe.
  • Escalates problems to the next level of support when required.
  • Documents IT procedures and solutions.
  • Provides support for web development projects.
  • Provides support for data backup environment.
  • Other duties and projects as assigned.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume

What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Industry

Furniture and Related Product Manufacturing

Education Level

Associate degree

Number of Employees

251-500 employees

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service