IT Hardware Support Specialist, Equipment Maintenance

Western Digital • Fremont, CA

3d

About The Position

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, WD_BLACK™, and SanDisk® Professional brands.We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world's biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.Today's exceptional challenges require your unique skills. Together, we can build the future of data storage.

Requirements

• AA degree in Computer Engineering or BS degree in Computer Science preferred. Certifications from vocational or trade schools in computer technology or hardware maintenance, or an equivalent combination of education and experience, are acceptable.
• Hands-on experience with hard drive imaging and backup tools.
• Strong troubleshooting skills for hardware and software issues.
• Familiarity with IT asset management and documentation best practices.
• Excellent communication and problem-solving skills.

Nice To Haves

• Ability to write SQL queries for data extraction and reporting.
• Advanced skills in Microsoft Excel, including pivot tables and data analysis functions.
• Ability to design, build, and maintain interactive BI dashboards using Spotfire or similar tools for data visualization and reporting.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Responsibilities

• Perform routine and scheduled hard drive backups to ensure data integrity and availability.
• Manage hard drive repository for all manufacturing tooling computers, ensuring backups are readily available.
• Install, configure, and maintain desktop computers, laptops, printers, and related hardware devices.
• Diagnose and troubleshoot computer hardware and software errors, including desktops, laptops, and peripheral devices.
• Create scripts for system backups, log collection, and troubleshooting common IT issues.
• Develop and execute SQL queries to extract, analyze, and validate data for reporting.
• Manage hardware inventory and maintain accurate documentation of repairs, replacements, and maintenance activities.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Ensure proper disposal of old or damaged hardware in compliance with company policies.
• Adhere to all safety policies and procedures and support manufacturing needs, including occasional overtime as required.

Benefits

• We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the Western Digital Savings 401(k) Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees