IT Generalist - Opportunity Center

Goodwill Industries of Southwest Florida•Fort Myers, FL

10d•Onsite

About The Position

Based in Fort Myers, Florida, Goodwill of Southwest Florida is committed to serving people with disabilities and disadvantages by offering life-changing opportunities to achieve independence. Goodwill Industries of Southwest Florida works with the community providing support in mission services, retail and donated goods, and business development. Description of Responsibilities : Great customer service skills. Work on all technology issues within all areas of Goodwill including Stores, Main Office, Community Resource Centers, and PTO. Performs information systems administrative procedures and maintains documentation that covers data control, applications training, data coordination and scheduling, data security administration, etc. Works on projects/matters of limited complexity in a support role. Work is closely managed. Work independently on technology installations and troubleshooting.

Requirements

Applicant must have a minimum of 1-3 years extensive knowledge in the operations of IT, computer hardware, software and peripherals, and have a working knowledge for installing, configuring, upgrading, troubleshooting and repairing equipment.
University degree or college diploma in computing or information technology or equivalent combination of education, training and experience.
Knowledge of communications hardware/software techniques.
Considerable skill in the application of hardware, software, and other telecommunications techniques relevant to business communication problems is required.
Complementing this should be working skill in assisting users to identify and express their communications system needs, as well as working skill in project management and supervision.
Able to function in a workgroup, team-oriented environment
Able to lift up to 50 lbs. (computer hardware), multi-task
Must have a valid Florida License and proper insurance that would allow them to travel from location to location while using their personal vehicle.

Responsibilities

Work on all technology issues within all areas of Goodwill including Stores, Main Office, Community Resource Centers, and PTO.
Performs information systems administrative procedures and maintains documentation that covers data control, applications training, data coordination and scheduling, data security administration, etc.
Works on projects/matters of limited complexity in a support role.
Work independently on technology installations and troubleshooting.
Works with user departments during design and installation phase and provides information to fulfill project reporting requirements as assigned.
Keep all company systems updated with the latest software and evaluate system upgrades and new software.
Responsible for the Technical Support of all computers, servers, WAN, LAN, Printers, registers, fax machines, credit card machines, POS systems, and software.
Ensure that in case of a disaster such as a plant fire or flood, division information stored in the systems will be not be lost.
Conducts periodic audits on-site and off-site to ensure this disaster recovery program is effective.