IT Generalist

Ditto•San Francisco, CA

1d•Hybrid

About The Position

About Ditto: Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices stay connected and data stays consistent, even without internet. With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more. As a globally distributed, fast-growing startup, we’re committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world’s hardest connectivity problems. Role Description We're looking for an IT Generalist to be the first point of contact for technical support at Ditto. Reporting to the Head of IT, you'll help everyone on the team get the technology and access they need to do their best work. You'll guide new hires through their first day setup, solve technical problems as they come up, and help us build better systems along the way. This role is a chance to directly improve how people work and feel supported at Ditto .

Requirements

Real experience as an administrator with Okta, Google Workspace, Slack, Linear, Zoom, SentinelOne, and MDM tools for Apple and Android devices
Good instincts for troubleshooting problems across Linux, Windows, and macOS
Strong communication skills and a genuine interest in helping people. You care about making support feel easy and human
Familiarity with automation tools like Okta Workflows, Tines, and Zapier
Ability to balance urgent requests with longer-term projects
A proactive and curious attitude about how AI can support your role through automation, ideation, or more thoughtful decision-making

Nice To Haves

Experience implementing or migrating MDM systems
Background managing SaaS spending or negotiating contracts
Knowledge of security practices and endpoint protection
Experience supporting remote or hybrid teams
Scripting skills in bash, Python, or PowerShell
Experience with identity and access management projects
Interest in writing documentation that actually helps people

Responsibilities

Be the main contact for IT support, helping teammates troubleshoot issues quickly and thoughtfully
Run onboarding and offboarding for new hires, including account setup, system configuration, access management, and welcome sessions
Work from our San Francisco office 2-3 days a week to provide in-person support, fix conference room tech, and connect with the team
Manage our vendor relationships and SaaS contracts, keeping an eye on spending and making sure we're using our tools well
Set up and configure our new MDM system to keep devices secure and easy to manage
Help move our Okta rollout forward by configuring apps, setting up integrations, and supporting people through the changes
Track our hardware inventory and handle the full device lifecycle, from ordering new equipment to handling repairs and retirements
Write clear documentation and guides that help people solve problems on their own
Manage user accounts and permissions across our tools, including regular access reviews

Benefits

We offer competitive salaries and meaningful equity. We believe everyone on the team should have a stake in what we’re building.
Benefits vary by region to make sure you're covered in the ways that matter most.
In the US, that includes health, dental, vision, life, and disability insurance, plus a 401(k) and flexible spending accounts.
In the UK, we offer private healthcare through Vitality, a pension plan, and region-specific coverage.
For our team members elsewhere in the world, we work with our global employer platform to offer equitable benefits and coverage.
Regardless of where you live, everyone at Ditto can utilize flexible time off.
And while we work remotely, our Atlanta and San Francisco offices are open if you ever want a place to work or meet up with teammates.

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