Systems Administrator/IT Generalist
About The Position
This role requires an active Top Secret Clearance for consideration We are seeking a talented Systems Administrator/IT Generalist who will provide hands-on technical support for a mission-critical DISA program supporting operations within the Pentagon. This role is highly customer-facing and requires strong technical breadth across systems administration, video teleconferencing (VTC), telecommunications, end-user computing, and peripheral device support. The ideal candidate is a self-starter with excellent interpersonal skills who can operate effectively in a secure, high-visibility environment.
Requirements
- Active Top Secret (TS) clearance with SCI eligibility.
- 5–8 years of experience in IT support, systems administration, or IT generalist roles.
- Strong hands-on experience supporting VTC systems and conference room technologies.
- Working knowledge of:
- Windows 10/11 and Windows Server environments
- Active Directory and basic Group Policy
- VoIP and telecom systems
- IT peripherals and endpoint hardware
- Experience supporting users in secure government or DoD environments.
- Excellent verbal and written communication skills with a strong customer-service mindset.
- Ability to work independently in a fast-paced, high-security environment.
Nice To Haves
- Prior experience supporting DISA or Pentagon-based programs.
- Familiarity with classified IT systems and secure communications environments.
- Knowledge of DoD ITIL-based service management processes.
- Experience with ticketing systems (e.g., ServiceNow, Remedy).
- CompTIA Security+ or equivalent DoD 8570/8140 baseline certification.
- Exposure to audio/visual (A/V) integration and troubleshooting.
Responsibilities
- Provide day-to-day Tier II/III systems and end-user support for classified and unclassified environments.
- Serve as a primary point of contact for customer-facing IT support, including senior military, civilian, and contractor personnel.
- Install, configure, troubleshoot, and maintain:
- Video Teleconferencing (VTC) systems (e.g., Cisco, Poly, Crestron, Teams Rooms, classified VTC)
- Telecommunications equipment (VoIP phones, conference phones, headsets)
- End-user devices and peripherals (workstations, laptops, printers, scanners, webcams, monitors)
- Support conference rooms and briefing spaces, including pre-meeting setup, live support, and rapid issue resolution.
- Perform Windows system administration tasks including user account management, group policies, patching, and system hardening.
- Assist with network connectivity troubleshooting (LAN/WAN, VLANs, ports, basic routing/switching concepts).
- Coordinate with DISA service providers, vendors, and internal engineering teams to resolve escalated issues.
- Ensure compliance with DoD cybersecurity policies, STIGs, RMF controls, and audit requirements.
- Maintain accurate documentation, asset tracking, and configuration records.
- Participate in on-call rotations and provide support during mission-critical events as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
