IT Generalist (Full-Time)

Medina County, OH•Medina, OH

51d•$25 - $31

About The Position

We are seeking a skilled and service-oriented IT Generalist to join our County's Information Technology team. This position plays a vital role in supporting County staff by providing technical assistance, maintaining IT infrastructure, and ensuring the smooth operation of hardware, software, and network systems.

Requirements

Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
2+ years of experience in IT support or generalist roles.
Experience with Active Directory, Group Policy, and system/network monitoring tools.
Proficiency with Windows, macOS, Linux, Microsoft 365, and Google Workspace.
Strong understanding of networking (TCP/IP, DNS, DHCP, VPNs).
Familiarity with cloud platforms (AWS, Azure, Google Cloud).
Knowledge of cybersecurity best practices.
A problem-solver with strong technical and communication skills.
A team player who thrives in a fast-paced, service-oriented environment.
Someone who is proactive, organized, and eager to support County operations through technology.

Nice To Haves

Preferred certifications: CompTIA A+, Network+, MCSA.
Experience with scripting tools (PowerShell, Bash) is a plus.

Responsibilities

Provide first- and second-level support for hardware, software, and network issues.
Troubleshoot and resolve IT problems efficiently; escalate complex issues as needed.
Assist with installation and maintenance of desktops, laptops, printers, phones, and other devices.
Manage and maintain servers, networks, and IT infrastructure.
Perform system updates, patches, and backups.
Enforce data security protocols and manage access controls.
Install and support software applications across departments.
Maintain inventory of IT assets.
Coordinate with vendors for procurement and support.
Track IT issues and resolutions using a helpdesk system.
Maintain system documentation and assist with compliance reporting.
Train staff on IT best practices and software tools.
Set up devices and accounts for new employees.
Support IT-related projects and cross-departmental initiatives.
Assist in evaluating and implementing new technologies.