Contract IT Generalist

Instawork•San Francisco, CA

14h•Onsite

About The Position

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals globally, using an AI-powered labor marketplace to help businesses scale and technology companies advance robotics and AI. Backed by world-class investors, Instawork is seeking an IT Generalist to join its IT team. This role involves building and maintaining enterprise systems, networks, and technologies, reporting to the Head of IT and Security. The IT Generalist will be a critical team member, requiring strong general IT knowledge, analytical and troubleshooting skills, proficiency in workflow automation, and adaptability. The position involves identifying and building solutions that impact business processes and workflows, and interfacing with internal and external vendors and consultants. This is a 3-month contract position with potential for permanent employment, requiring the employee to be in the office 5 days a week. Founded in 2015, Instawork is a leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting over 7M skilled workers with businesses across more than 50 major markets in the US and Canada. The company has received recognition from Forbes, RetailTech Breakthrough, and Inc. 5000. Instawork operates with hubs in San Francisco, Bangalore, and Chicago, and city offices in New York, Phoenix, and Singapore, emphasizing in-person collaboration.

Requirements

Bachelor’s Degree or higher in Computer Science or a related field
2+ years of experience in at least two IT solution development disciplines: technical architecture, network management, application development, middleware, database management, and/or operations
2+ years of working experience with agile methods and processes
Service-oriented, collaborative, and security mindset, dedication to best practices, and continuous improvements
Strong communication skills, attention to detail, and ability to self-organize
In-depth experience with Google Workspace/G-Suite management
Experience in troubleshooting techniques (including RCA) and ticket triage
Experience with modern OS, e.g., MacOS, Windows, Linux, iOS, and Android
Experience managing endpoints in an enterprise environment, preferably with MDM software, e.g., Jamf, JumpCloud
Experience with user management through IdP services, e.g., Google groups, Okta groups, MS AD, and/or other related technologies
Experience with business SaaS applications management, especially around collaboration technologies (e.g., chat, VoIP calls, video conferencing)
Ability to meet deadlines and follow through on assigned projects
Ability to work in a changing environment while maintaining quality and productivity
Ability to plan, drive, and support multiple concurrent projects and initiatives
Ability to carry 25 lbs. up and down stairs

Nice To Haves

2+ years of working experience with software development or security engineering
Experience with service automation through coding/scripting
Experience with Django development framework (Django admin)
Experience with ITSM and HRIS integrations
Experience with IT and InfoSec/Privacy industry-standard compliance frameworks
Experience with VPN and/or Zero Trust configuration
Experience with Cloud (e.g., AWS, GCP) and containerized environments
Ability to learn/work with networking devices configuration and troubleshooting, e.g., firewalls, switches, and routers/access points

Responsibilities

Receive and assess IT support tickets from employees and address IT issues in a timely, professional, and properly prioritized manner.
Assist with account management, including hardware, software, and application permissions, as well as other general IT/network requests as necessary.
Work with external IT partners/vendors to coordinate the delivery and return of IT assets
Serve as an escalation point for the IT helpdesk support tickets, escalating issues as needed.
Provide on-site IT/network support for internal employees when needed
Support higher-level IT and Security initiatives, including implementations, evaluations, and integrations of programs and processes
Maintain updated IT documentation
Adhere to responsible change management, documentation, and business continuity best practices and processes in coordination with and in support of all team members.
Work collaboratively with other IT team members, internal stakeholders, and external IT partners to solve problems and develop solutions that support our team and business.
Maintained updated project trackers, reports, or dashboards as helpful and efficient to support IT projects and initiatives.
On-call duty as rotation requires (global time zone)