IT Generalist Apprenticeship

Princeton Plasma Physics Laboratory • Princeton, NJ

11d

About The Position

The Princeton Plasma Physics Lab (PPPL) has an opening for an IT Generalist Apprentice. PPPL has the first-in-the-nation registered apprenticeship program in fusion energy and engineering. It is designed to equip the next generation of technicians with the skills necessary to help build and operate a fusion energy experiment. The IT Generalist Apprentice will be responsible for providing timely computer-related support while maintaining a high level of customer satisfaction. The successful candidate will maintain a presence at the PPPL Help Desk while enhancing skills such as IT system deployment, troubleshooting, maintaining IT infrastructure, and responding to end user support.
A PPPL Apprenticeship is an industry-driven, high-quality career pathway for high school graduates, veterans, and others looking to join this exciting endeavor. The “IT generalist apprentice” program shall be considered completed when the apprentice has satisfactorily completed a minimum of 6000 On the Job Training (OJT) hours, extending up to 8000 hours based on OJT competence areas. The apprentice will need to successfully pass our internal evaluation for all OJT competence areas, and all Related Technical Instruction (RTI). The program leads to a portable, nationally recognized credential and a possible career at our national laboratory. The apprentice will receive pay and benefits, as well as all the RTI is fully paid for by PPPL.
More information about PPPL apprenticeships can be found here: https://www.pppl.gov/work-with-us/apprenticeships Questions can be sent to [email protected].
The PPPL IT Generalist (Computer Support Technician) reports to the User Support Team Lead, and is responsible for deploying, troubleshooting, securing, and maintaining the Information Technology infrastructure at PPPL.
- Provides technical support across Windows, Mac, and Linux platforms- Maintains a presence at the Help Desk responding to and addressing staff needs- Prepares and maintains technical documentation and IT knowledgebase- Diagnoses hardware and software problems through vendor supplied tools- Prepares computers for deployment into PPPL ensuring proper configuration management and best practices- Identifies and responds to anomalies in PPPL’s IT infrastructure including network, telephony, and enterprise applications- Detects and responds to cyber security events- Update and resolve support tickets within required timeframes and properly document incident outcomes - Troubleshoot account and authentication issues
A cover letter is required for this position. Please submit this document with your application.
A U.S. Department of Energy National Laboratory managed by Princeton University, the Princeton Plasma Physics Laboratory (PPPL) is tackling the world’s toughest science and technology challenges using plasma, the fourth state of matter. With more than 70 years of history, PPPL is a leader in the science and engineering behind the development of fusion energy, a potentially limitless energy source. PPPL is also using its expertise to advance research in the areas of microelectronics, quantum sensors and devices, and sustainability sciences. Whether it be through science, engineering, technology or professional services, every team member has an opportunity to contribute to our mission and vision. Come join us!

Requirements

• Must be at least 18 years old and have a high school diploma or equivalent by the start of the program.
• No experience needed.
• High school diploma or equivalent (GED) required.
• Excellent communication, writing, and customer service skills.
• Must possess a Real ID valid Driver’s License.

Nice To Haves

• The successful candidate should be passionate, dedicated, motivated, have good time management skills, the ability to solve problems, can be adaptable to the changing needs in IT, be a team player, be ready to learn, and be challenged.
• While no prior IT experience is required, the successful candidate should have a strong interest in learning IT support and services.
• If you are already in a similar course, you can possibly be credited for those courses towards the program.

Responsibilities

• Provides technical support across Windows, Mac, and Linux platforms
• Maintains a presence at the Help Desk responding to and addressing staff needs
• Prepares and maintains technical documentation and IT knowledgebase
• Diagnoses hardware and software problems through vendor supplied tools
• Prepares computers for deployment into PPPL ensuring proper configuration management and best practices
• Identifies and responds to anomalies in PPPL’s IT infrastructure including network, telephony, and enterprise applications
• Detects and responds to cyber security events
• Update and resolve support tickets within required timeframes and properly document incident outcomes
• Troubleshoot account and authentication issues

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED