IT Gaming Systems Administrator

TWENTY-NINE PALMS BAND OF MISSION INDIANS•Coachella, CA

10d

About The Position

This position is responsible for overseeing and supporting all gaming systems essential to gaming operations and related business functions. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Requirements

High School Degree (or GED)
Two (2) years (or equivalent) related experience.
Must pass periodic random drug screens.
Must be able to pass background suitability investigation.
Must obtain a Tribal Gaming License.
Must obtain all other applicable certifications and licenses.
Must provide proof of eligibility to work in the United States within 72 hours of employment.

Responsibilities

Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
Provide technical support to players and staff, resolving issues related to connectivity, account access, and gaming functionality promptly.
Is the escalation point for support of IT gaming systems and is responsible for system maintenance and documentation.
Document business requirements, research and design IT systems to meet these requirements.
Identify and communicate any gaps between new or existing systems and the business requirements.
Install, configure, and maintain gaming servers, networks, and hardware to ensure optimal performance and uptime for gaming platforms.
Implement and monitor security protocols, including firewalls and intrusion detection systems, to protect gaming systems from cyber threats.
Responsible cross training other IT staff in system operation and upkeep.
Monitor server performance, troubleshoot issues, and optimize configurations to support high utilization during peak hours.
Conducts regular and frequent analysis on the systems to ensure they maintain as close to 100% uptime as possible.
Conduct software updates, patches, and backups to ensure system reliability and data integrity while minimizing downtime.
Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
Able to make difficult decision in a fair and honest manner.
Strong verbal and written communication skills.
Perform any other duties that may be assigned from time to time.