IT Field Technician

Crystal Flash•Grand Rapids, MI

53d•Onsite

About The Position

IT Field Technician Position Description Summary The IT Field Technician Role is to support, maintain, document and improve our distributed IT systems across driver fleets and bulk plant locations. The ideal candidate will have prior experience in IT bench support, with a strong interest in field-based technical work. Some administrative IT experience is helpful but not required. This position plays a key role in maintaining system uptime and reliability across hardware, networks, and field technology used in daily operations.

Requirements

Strong problem-solving and critical thinking abilities with a focus on diagnosing complex field issues.
Self-motivated and proactive in identifying opportunities for improvement across hardware, systems, and procedures.
Ability to design or refine standard operating procedures (SOPs) for maintenance, monitoring, training and inventory tracking.
Strong organizational skills for managing multiple remote systems and hardware assets.
Excellent communication and collaboration skills when working with internal IT teams, operations staff, and vendors.
2 – 5 years of experience in IT bench support, helpdesk, or similar technical support role.
Basic understanding of networking fundamentals (LAN/WAN, DHCP, IP addressing).
Experience with Windows-based hardware and software troubleshooting.
Willingness to frequently travel between sites as needed.
No BACs, DUIs, DWIs or license suspensions for moving violations in the past 3 years.
Valid Michigan driver’s license required

Nice To Haves

Exposure to system administration (Active Director, group policies, remote management tools) strongly preferred.
Experience with industrial operating technology systems such as Veeder-Root or similar monitoring/reporting hardware preferred.
Familiarity with video surveillance and access control systems is preferred.
Technical certifications considered but not required

Responsibilities

Hardware Fleet Maintenance: Troubleshoot, repair, and manage inventory of Toughbook’s/tablets and related peripherals used by drivers and bulk plant staff.
Dispatch & Delivery Systems: Support and maintain the dispatch/delivery software environment on Toughbook’s to ensure reliable field operations.
ATG Systems: Maintain and troubleshoot Automated Tank Gauge (ATG) fuel monitoring systems, including associated reporting software.
Security Infrastructure: Install, configure, and maintain security cameras, gates, and door access systems across multiple sites.
Network and ISP Support: Act as hands-on support for remote site outages, including ISP circuit troubleshooting and network stack maintenance (routers, switches, firewalls, etc.).
Helpdesk Support: Assist the IT helpdesk team with end-user support as needed.
On-Call Rotation: Participate in a rotating on-call schedule (approximately once every 6 weeks) for field or after-hours support needs.
Training: Develop and maintain training materials for end users; conduct ad-hoc and regularly planned training related to the above technology systems.

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